OPM Specialist

Sartorius; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Sartorius in Bengaluru seeks an OPM Specialist to ensure end-to-end order processing, delivery coordination, and customer satisfaction. You will manage orders, monitor SLAs, prepare MIS reports, and drive continuous improvement. 6+ years in Customer Service or Order Management, degree in Business Admin, SAP and Salesforce exposure, strong Excel skills, and stakeholder collaboration are required.

Join a global team focused on operational excellence and data-driven decisions.

Qualifications

• Degree in Business Administration or related discipline.
• 6+ years of experience in Customer Service or Order Management.
• Proven experience managing end-to-end order processing, customer order management, and delivery coordination.

Responsibilities

• Validate customer orders, contract terms, pricing, and supporting documentation for accuracy and compliance.
• Manage end-to-end order processing from receipt to delivery fulfillment.
• Oversee bonded warehouse operations ensuring compliance with customs and inventory management.
• Collaborate with customers and cross-functional teams to support order execution.
• Monitor delivery performance against SLAs and KPIs to ensure service reliability.
• Analyze order backlogs, identify risks, and provide reporting for business decisions.
• Resolve complaints and escalations to maintain high customer satisfaction.
• Prepare MIS reports and dashboards to improve visibility and performance.

Skills

Customer service

Order management

Stakeholder management

Analytical skills

Excel

Education

Bachelor's degree in Business Administration

Tools

SAP

Salesforce SFDC

Job description

Introduction Join our Customer Service team as an OPM Specialist and play a key role in ensuring seamless order fulfillment, delivery reliability, and an exceptional customer experience. Through effective order management, stakeholder collaboration, and operational excellence, you will help ensure that customers receive the products and support they need while contributing to better health for more people. Based in Bangalore, you will support end-to-end order processing activities, customer service operations, regulatory compliance, and continuous improvement initiatives.

Your Responsibilities

• Validate customer orders, contract terms, pricing, and supporting documentation to ensure accuracy and compliance
• Manage end-to-end order processing activities from order receipt through successful delivery fulfillment
• Oversee bonded warehouse operations while ensuring compliance with customs regulations and effective inventory management
• Partner with customers and cross-functional stakeholders to support the smooth execution of customer orders
• Monitor delivery performance against established SLAs and KPIs to maintain high service reliability
• Analyze and manage order backlogs, identify potential risks, and provide reporting that supports business decisions
• Resolve customer complaints, service issues, and escalations promptly to maintain a high level of customer satisfaction
• Prepare and maintain MIS reports, operational dashboards, and performance metrics to improve business visibility
• Provide proactive updates to customers regarding order status, delivery commitments, and issue resolution
• Support continuous improvement initiatives that enhance operational efficiency, customer experience, and process compliance

What will convince us

• Degree in Business Administration or a related discipline
• 6+ years of experience in Customer Service or Order Management
• Proven experience managing end-to-end order processing, customer order management, and delivery coordination
• Knowledge of bonded warehouse operations, import/export processes, customs regulations, and compliance requirements is preferred
• Experience handling customer complaints, escalations, and issue resolution within a customer-facing environment
• Strong analytical skills with experience in backlog management, reporting, and operational performance analysis
• Proficiency with ERP systems such as SAP and CRM platforms such as Salesforce (SFDC) is preferred
• Advanced skills in Microsoft Excel, PowerPoint, and reporting tools for MIS preparation and data analysis
• Strong communication and stakeholder management skills with the ability to collaborate across multiple functions
• Ability to manage multiple priorities, work effectively under pressure, and meet customer and business commitments
• Customer-focused mindset with a strong sense of ownership, accountability, and attention to detail

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.