Operations Trainer

Delhivery; Indore District, Ahmedabad District, Surat; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Delhivery is seeking a Manager Training to oversee operations training across First Mile, MidMile, Last Mile, FTL and LTL. The role focuses on performance metrics, curriculum design, induction programs and analytics to identify gaps. The manager will lead 300+ Ops Coaches network, deliver training within budget, and collaborate with SME teams and stakeholders.

Travel PAN India to Delhivery facilities will be required to ensure consistent training rollout and impact across units.

Qualifications

• Oversee training for First Mile to Last Mile operations and related functions.
• Design and deliver face-to-face and virtual training programs.
• Monitor training effectiveness via KPIs and outcomes.
• Coordinate onsite and virtual training activities and logistics.
• Travel PAN India to corporate facilities as required.

Responsibilities

• Oversee the Delhivery Academy training team and KPI achievement.
• Plan and coordinate all onsite and virtual Ops staff training activities.
• Develop and deliver role-based training aligned to business objectives.
• Monitor program effectiveness and iteratively improve.
• Lead induction/orientation sessions and stakeholder communications.
• Manage LMS learning experiences and learner engagement.

Skills

Training delivery

LMS

Analytics

Stakeholder management

Travel

Team leadership

Job description

The role will oversee the operations related training for different functions First Mile, MidMile, Last Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics training, job role related scheduled curriculum training and induction training. The role also demands superior analytics acumen to identify areas / facilities which require extra emphasis on training. The Manager Training will research, design, develop, deliver, and evaluates training initiatives that promote people capabilities throughout the organization. This role also monitor the effective roll out of training via 300+ Ops Coaches in the network.

1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization.
2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middle-management) to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained.
3. Designs and delivers training - both face to face and virtual training within time and budget constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective.
4. Monitors and evaluates training programs effectiveness, success, and outcome periodically.
5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops, LTL Ops, Fulfillment Ops.
6. Manages and oversees the learning management system (LMS) learning experience; analyze learner performance and engagement. Work with team to enact any needed improvements or changes needed.
7. Conducts effective induction and orientation sessions.
8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations.
9. Other duties and responsibilities as determined by Head Delhivery Academy
10. Travel extensively (PAN India) to various Delhivery facilities as and when required Interactions with Internal and External Stakeholders - This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers, National Skill Development Council etc.