Operations Team Member_SUPPORT SERVICES_0227_1288_1058592

Kotak Mahindra Bank; Maharashtra; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Senior Team Member to oversee Credit Bureau reporting with a strong emphasis on data accuracy, process efficiency, and regulatory compliance. The role includes managing reporting operations, automating workflows, and guiding junior team members to ensure timely, high-quality submissions.

You will collaborate with cross-functional teams to resolve data issues, streamline processes, and support performance and compliance objectives while maintaining 100% TAT in

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field; Master’s or certification preferred.
• 5–8 years in project management, credit reporting, data quality, or banking operations.
• Proficiency in RBI standard credit data formats, SQL, and advanced Excel.
• Strong domain knowledge of consumer/commercial credit products.
• Analytical skills to troubleshoot large datasets and identify errors.

Responsibilities

• Data Integrity & Submissions: Execute and validate data extractions from CBS to meet bureau specs.
• Advanced Reconciliation: Analyze data rejection reports and coordinate corrections with branches/products.
• Automation & Process Improvement: Identify opportunities to automate and reduce manual steps.
• Collaborate with technology teams to deploy automated scripts and validation mechanisms.
• Institutionalize automated quality checks aligned with bureau and regulatory standards.
• Dispute Management: Handle consumer disputes within mandated TAT.
• Reporting & Dashboards: Design/update performance dashboards for team leaders.
• Mentorship: Guide junior team members on data querying and bureau reporting logic.

Skills

SQL

Advanced Excel

Data quality

Bureau reporting

Data analysis

Education

Bachelor's in Finance/Accounting

Master's or professional certification preferred

Job description

Job Summary

Senior Team Member will be responsible for overseeing Credit Bureau reporting processes with a focus on data accuracy, process efficiency, and regulatory compliance. The role involves managing reporting operations, driving improvements through automation, and ensuring high-quality data submissions. The individual will work closely with cross-functional teams to resolve data issues, streamline workflows, and support the team in meeting performance and compliance objectives

Key Responsibilities

• Data Integrity & Submissions: Execute and validate periodic data extractions from core banking systems (CBS) to ensure they meet bureau-specific technical specifications.
• Advanced Reconciliation: Perform deep-dive analysis on complex data rejection reports (e.g., mismatched demographics or loan statuses) and coordinate with branch or product teams for correction.
• Automation & Process Improvement:
• Drive automation strategy by identifying and prioritizing opportunities to eliminate manual processes.
• Collaborate with technology teams to develop and deploy automated scripts, tools, and validation mechanisms.
• Institutionalize automated quality checks aligned with Bureau and regulatory standards.
• Dispute Management: Manage the end-to-end consumer grievance process (online and offline) within mandated turnaround times (TAT). Handle escalated consumer disputes or internal portals, ensuring complex cases are resolved within internal defined timelines as per current standards.
• Reporting & Dashboards: Design and update performance dashboards for the Team Leader to track submission quality and team productivity.
• Mentorship: Provide technical guidance to junior team members on data querying and bureau reporting logic.

Required Skills & Qualifications

• Education: Bachelor’s degree in Finance, Accounting, or a related field; a Master’s degree or professional certification is highly preferred.
• Experience: 5–8 years of experience in project management or credit reporting or data quality management, or banking operations
• Technical Proficiency: Ability to understand credit data formats (e.g., RBI standard format), SQL for data querying, and advanced Excel.
• Domain Knowledge: Strong understanding of consumer/commercial credit products and understanding of internal systems
• Analytical Skills: Proven ability to troubleshoot large datasets and identify systematic errors.

Key Result Areas (KRAs)

• Data Accuracy: Maintenance of a "clean file" status with bureaus, targeting
• Process Automation: Successful automation of recurring manual reconciliation process.
• Dispute TAT: Maintaining a 100% resolution rate for assigned disputes within regulatory timelines.
• Audit Preparedness: Ensuring zero major findings in periodic data quality audits.