Operations Team Member_SUPPORT SERVICES_0227_1288_1058592

Kotak Mahindra Bank; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank in Mumbai seeks a Senior Team Member to oversee Credit Bureau reporting with emphasis on data accuracy, regulatory compliance, and process efficiency. You will manage reporting operations, drive automation, and collaborate with cross-functional teams to resolve data issues.

The role focuses on improving submission quality, building dashboards for the Team Leader, and mentoring juniors while ensuring timely dispute handling and audit readiness under RBI standards.

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field; Master’s or certification preferred.
• 5–8 years in project management, credit reporting, data quality, or banking operations.
• Understand RBI standard credit data formats; SQL for querying; advanced Excel.
• Strong knowledge of consumer/commercial credit products and internal systems.
• Proven ability to troubleshoot large datasets and identify systematic errors.

Responsibilities

• Data Integrity & Submissions: extract and validate data from core banking systems per bureau specs.
• Advanced Reconciliation: analyze data rejection reports and coordinate corrections with branches.
• Automation & Process Improvement: identify opportunities to automate manual steps and deploy tooling.
• Dispute Management: handle consumer disputes within mandated TAT.
• Reporting & Dashboards: design and update dashboards to monitor submission quality and productivity.
• Mentorship: guide junior team members on data querying and bureau reporting logic.

Skills

Data analysis

Problem solving

Communication

Team mentorship

Regulatory compliance

Education

Bachelor’s degree in Finance/Accounting

Master’s degree or professional certification preferred

Tools

SQL

Excel

Job description

Job Summary

The Senior Team Member will be responsible for overseeing Credit Bureau reporting processes with a focus on data accuracy, process efficiency, and regulatory compliance. The role involves managing reporting operations, driving improvements through automation, and ensuring high-quality data submissions. The individual will work closely with cross-functional teams to resolve data issues, streamline workflows, and support the team in meeting performance and compliance objectives

Key Responsibilities

1. Data Integrity & Submissions:Execute and validate periodic data extractions from core banking systems (CBS) to ensure they meet bureau-specific technical specifications.
2. Advanced Reconciliation:Perform deep-dive analysis on complex data rejection reports (e.g., mismatched demographics or loan statuses) and coordinate with branch or product teams for correction.
3. Automation & Process Improvement:

• Drive automation strategy by identifying and prioritizing opportunities to eliminate manual processes.
• Collaborate with technology teams to develop and deploy automated scripts, tools, and validation mechanisms.
• Institutionalize automated quality checks aligned with Bureau and regulatory standards.

1. Dispute Management:Manage the end-to-end consumer grievance process (online and offline) within mandated turnaround times (TAT). Handle escalated consumer disputes or internal portals, ensuring complex cases are resolved within internal defined timelines as per current standards.
2. Reporting & Dashboards:Design and update performance dashboards for the Team Leader to track submission quality and team productivity.
3. Mentorship:Provide technical guidance to junior team members on data querying and bureau reporting logic.

Required Skills & Qualifications

1. Education:Bachelor’s degree in Finance, Accounting, or a related field; a Master’s degree or professional certification is highly preferred.
2. Experience:5–8 years of experience in project management or credit reporting or data quality management, or banking operations
3. Technical Proficiency:Ability to understand credit data formats (e.g., RBI standard format), SQL for data querying, and advanced Excel.
4. Domain Knowledge:Strong understanding of consumer/commercial credit products and understanding of internal systems
5. Analytical Skills:Proven ability to troubleshoot large datasets and identify systematic errors.

Key Result Areas (KRAs)

1. Data Accuracy:Maintenance of a "clean file" status with bureaus, targeting <0.5% system-led errors (pre & post reporting).
2. Process Automation:Successful automation of recurring manual reconciliation process.
3. Dispute TAT:Maintaining a 100% resolution rate for assigned disputes within regulatory timelines.
4. Audit Preparedness:Ensuring zero major findings in periodic data quality audits.