Operations Team Member_AFD SERVICES_0117_1288_1081069

Kotak Mahindra Bank; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Kotak Mahindra Bank in Mumbai seeks a Team Member for Loan Disbursement and Maintenance activities. The role involves reviewing loan applications, data entry, compliance checks, and timely processing to ensure smooth disbursement and ongoing loan servicing.

You will coordinate with sales, update core systems, and address customer requests with accuracy. The position requires attention to detail, strong communication, and the ability to manage multiple loans simultaneously while meeting

Qualifications

• Degree in finance, business, or related field preferred.
• Prior mortgage processing experience is often preferred.
• Proficiency in mortgage processing software and MS Office.
• Attention to detail and accuracy in documentation.
• Excellent verbal and written communication for client interaction.
• Ability to manage multiple loans and tasks with deadlines.

Responsibilities

• Review loan applications and documents for completeness and accuracy.
• Data entry: coordinate with sales to resolve queries and update records.
• Validate loan prospect details in Salesforce and boarding into core system.
• Ensure loans comply with bank process notes and guidelines.
• Monitor processing timelines to meet deadlines.
• Prepare daily MIS files and update CERSAI/ROCs and KYC details.
• Validate documents and set OD limits; update exposure in Glems/Finacle.
• Handle customer requests to adjust CRN, part payments, refunds, or reversal of charges.
• Resolve issues arising during loan processing.

Skills

Attention to Detail

Communication Skills

Organizational Skills

Data Entry

Multitasking

Education

Bachelor's degree in finance or related field

Tools

Mortgage processing software

Microsoft Office Suite

Job description

Job Description – Team member Loan disbursement and Maintenance activity

Key Responsibilities

1. Application Review:
   - Review loan applications and supporting documents from borrowers to ensure completeness and accuracy.
2. Data Entry:
   • Ensuring on adherence of all internal process check list, co-ordinating with sales team to get the queries resolved.
   • Validation of loan prospect details in salesforce application with documents and boarding of loan into core application
   • Updation of multiple parameter like insurance details, asset details, repayment details and other critical details in core application
3. Compliance:
   • Ensure that all loans comply with bank process notes and guidelines.
4. Timeline Management:
   • Monitor timelines for loan processing to ensure that loans are processed in a timely manner and meet closing deadlines.
5. Control MIS action:
   • Preparation of daily outward and inward file for all the file movement
   • Updation of CERSAI and ROC’s
   • Updation of customer KYC details in bank application
6. OD limit management:
   • Validating the document and OD requirement basis the LLI sheet and setting of OD limit in finacle application.
   • Updation of bank level exposure of customer in glems application.
7. Maintenance activity
   • Handling customer request to make necessary changes in customer CRN
   • Handling customer request to adjust part payments in loan
   • Handling customer request in processing excess refund in loan account
   • Handling customer in reversal of charges
   • Customer receipt accounting in core application
8. Problem-Solving
   • Address any issues or challenges that arise during the processing of loans, working to resolve them efficiently.

Skills and Qualifications

• Education: Requires a degree in finance, business, or a related field can be beneficial.
• Experience: Previous experience in mortgage processing or related fields is often preferred.
• Technical Skills: Proficiency in mortgage processing software and Microsoft Office Suite.
• Attention to Detail: Strong analytical skills with an emphasis on accuracy in documentation.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with clients and colleagues.
• Organizational Skills: Ability to manage multiple loans and tasks simultaneously while adhering to deadlines.