Operations Team Member_AFD SERVICES_0117_1288_1041476

Kotak Mahindra Bank; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank is hiring a Team Member for loan disbursement and maintenance activity in Mumbai. You will review loan applications, verify documents, perform data entry, and ensure alignment with internal process checklists and system updates.

The role involves MIS updates, OD limit validation, and handling customer requests related to loans. The ideal candidate has a finance/business degree, experience in mortgage processing or related fields, and strong attention to detail, communication,

Qualifications

• A degree in finance, business, or related field.
• Experience in mortgage processing or related fields preferred.
• Proficiency with mortgage processing software and MS Office.
• Strong attention to detail with accurate documentation.
• Excellent verbal and written communication.
• Good organizational skills to manage multiple loans and deadlines.

Responsibilities

• Review loan applications and supporting documents for completeness and accuracy.
• Enter data and update core and Salesforce systems as required.
• Ensure loans comply with bank guidelines and process notes.
• Monitor timelines to ensure timely loan processing and closing deadlines.
• Prepare MIS reports and update CERSAI/ROCs as needed.
• Validate OD limits and track customer exposure in relevant systems.
• Handle customer requests related to changes, repayments, or refunds in loan accounts.
• Address issues during loan processing to resolve them efficiently.

Skills

Attention to Detail

Communication Skills

Organizational Skills

Data Entry

Mortgage Processing

Education

Finance or Business degree

Tools

MS Office

Mortgage processing software

Job description

Job Description – Team member Loan disbursement and Maintenance activity

Key Responsibilities

1. Application Review:
   - Review loan applications and supporting documents from borrowers to ensure completeness and accuracy.
2. Data Entry:
   • Ensuring on adherence of all internal process check list, co-ordinating with sales team to get the queries resolved.
   • Validation of loan prospect details in salesforce application with documents and boarding of loan into core application
   • Updation of multiple parameter like insurance details, asset details, repayment details and other critical details in core application
3. Compliance:
   • Ensure that all loans comply with bank process notes and guidelines.
4. Timeline Management:
   • Monitor timelines for loan processing to ensure that loans are processed in a timely manner and meet closing deadlines.
5. Control MIS action:
   • Preparation of daily outward and inward file for all the file movement
   • Updation of CERSAI and ROC’s
   • Updation of customer KYC details in bank application
6. OD limit management:
   • Validating the document and OD requirement basis the LLI sheet and setting of OD limit in finacle application.
   • Updation of bank level exposure of customer in glems application.
7. Maintenance activity
   • Handling customer request to make necessary changes in customer CRN
   • Handling customer request to adjust part payments in loan
   • Handling customer request in processing excess refund in loan account
   • Handling customer in reversal of charges
   • Customer receipt accounting in core application
8. Problem-Solving
   • Address any issues or challenges that arise during the processing of loans, working to resolve them efficiently.

Skills and Qualifications

• Education: Requires a degree in finance, business, or a related field can be beneficial.
• Experience: Previous experience in mortgage processing or related fields is often preferred.
• Technical Skills: Proficiency in mortgage processing software and Microsoft Office Suite.
• Attention to Detail: Strong analytical skills with an emphasis on accuracy in documentation.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with clients and colleagues.
• Organizational Skills: Ability to manage multiple loans and tasks simultaneously while adhering to deadlines.