Operations Team Member

Kotak Mahindra Bank Limited; Gurugram District; Presencial; INR 350.000 - 600.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank is seeking an Operations Team Member for the WBG OPERATIONS (OPS) Customer Service Desk in Gurugram. The role focuses on RTGS/NEFT transactions, fund transfers, and tax payments with meticulous attention to process and compliance.

The ideal candidate will possess hands-on banking operations experience, strong Excel skills, and a customer-centric mindset to support daily tasks and client servicing. This position requires clear communication and collaboration across teams.

Formación

• Hands-on experience in banking operations, especially RTGS/NEFT transactions.
• Experience handling fund transfers and tax payments as part of daily tasks.
• Strong communication and customer-centric approach required.

Responsabilidades

• Handle RTGS, NEFT, and fund transfers with accuracy and timeliness.
• Provide prompt support on transaction status and payment issues to customers and internal teams.
• Maintain transaction records and reports using Excel and banking systems.
• Collaborate with other departments to resolve discrepancies and escalations.
• Monitor transaction queues to ensure timely execution of payment instructions.
• Assist in audits and internal reviews with required documentation.
• Identify process improvements to enhance service delivery.

Conocimientos

Excel

RTGS/NEFT

Customer service

Banking operations

Communication

Herramientas

Internal banking systems

Descripción del empleo

Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk.

The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments.

This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.

Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.

Ensure compliance with internal policies and regulatory guidelines during transaction processing.

Maintain and update transaction records and reports using Excel and internal banking systems.

Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.

Monitor transaction queues and ensure timely execution of all payment instructions.

Assist in audits and internal reviews by providing necessary documentation and reports.

Continuously identify areas for process improvement and contribute to enhancing service delivery.

Experience Level Mid Level