Operations Team Member_OPS-CMS Operations_Mumbai

Kotak Mahindra Bank; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Kotak Mahindra Bank in Mumbai is seeking an Operations Team Member for CMS Operations. You will manage end-to-end transaction processing, reconciliation, MIS reporting, and ensure regulatory compliance within internal controls and SLAs.

The role requires deep payments product knowledge, banking systems experience, and coordination with IT and business teams to resolve issues. Day shifts in a finance-focused environment with attention to detail are essential.

Qualifications

• Detail-oriented candidate with domain knowledge of payment products and banking guidelines.
• Strong understanding of NEFT, RTGS, IMPS and internal transfers.
• Experience working with banking systems and internal controls.

Responsibilities

• Understand market knowledge of payment products and regulatory guidelines.
• Process NEFT, RTGS, Internal Transfers, and IMPS transactions.
• Handle offline files through banking systems and record entries.
• Conduct end-to-end control checks and reconcile pool accounts.
• Publish dashboards and MIS reports to senior management.
• Coordinate with IT and business support teams to resolve issues.
• Ensure transactions meet SLA, with maker-checker compliance.
• Deliver timely customer service and escalation management.

Skills

Payment products knowledge

Regulatory guidelines

Banking systems

Education

Bachelor's Degree

Tools

Finacle

MS Office

Job description

Operations Team Member_OPS-CMS Operations_Mumbai

Hot Job

Job Description

We are seeking a detail-oriented and technically proficient Operations Team Member to join our CMS Operations team. The ideal candidate will have strong domain knowledge of payment products, regulatory guidelines, and banking systems. This role involves managing end-to-end transaction processing, reconciliation, MIS reporting, and ensuring compliance with internal controls and service level agreements. The candidate will be responsible for executing transactions across NEFT, RTGS, IMPS, and internal transfers, maintaining pool account reconciliations, and publishing dashboards and performance reports. The role also requires coordination with IT and business support teams to resolve system issues and ensure seamless operations.

Responsibilities

• Possess market knowledge of payment products and applicable regulatory guidelines.
• Demonstrate product knowledge of NEFT, RTGS, Internal Transfers, and IMPS.
• Process offline files through various banking systems.
• Understand accounting entries for NEFT, RTGS, Internal Transfers, and IMPS.
• Manage settlement processes and perform reconciliation.
• Conduct end-to-end control checks during transaction processing.
• Efficiently perform reconciliation of pool accounts.
• Publish reconciliation and daily MIS reports to senior management.
• Liaise with IT and BSG teams for resolution of system issues.
• Ensure transactions are processed as per SLA and approved procedures.
• Follow maker-checker processes strictly with no exceptions.
• Deliver effective customer service through timely execution and escalation management.
• Adhere to all defined processes and obtain requisite approvals for any deviations.
• Demonstrate technical competency in banking applications such as Finacle and MS Office.
• Execute transactions logically and methodically.
• Maintain accuracy and attention to detail in transaction processing.
• Analyze and report transaction volumes and system performance.
• Publish dashboards and MIS reports to top management.
• Ensure timely completion of weekly, fortnightly, and monthly reporting.

Job Info

• Job Identification 260748
• Job Category Corporate
• Posting Date 09/28/2026, 12:00 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift Day
• Locations Intellion Square, 9th Floor , Unit no. 901 (A) & 902 (B) ,Infinity IT Park, Gen. A. K. Vaidya Marg, Malad- East, Mumbai, Maharashtra, 400097, IN