Operations Team Member_WBG Operations (Ops)-Customer Service Desk_Tiruppur

Kotak Mahindra Bank; Tiruppur; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank in Tiruppur seeks an Operations Team Member for WBG Operations - Customer Service Desk. The role focuses on banking transactions, customer support, and regulatory compliance. Strong Excel skills and attention to detail are essential.

The position involves handling RTGS/NEFT, fund transfers, and tax payments across branch, mid-office, or front office. A Bachelor's degree is required and the schedule is full-time, day shift at on-site locations in Tiruppur.

Qualifications

• Bachelor's degree required.
• Experience with RTGS/NEFT and tax payments preferred.
• Strong Excel and customer-service skills.

Responsibilities

• Process RTGS/NEFT, fund transfers, and tax payments accurately.
• Provide prompt support on transaction status and queries.
• Ensure compliance with policies and regulatory guidelines during processing.
• Maintain transaction records and reports using Excel and internal banking systems.

Skills

Banking ops

RTGS/NEFT

Fund transfers

Excel

Education

Bachelor's Degree

Tools

Excel

Banking systems

Job description

Operations Team Member_WBG Operations (Ops)-Customer Service Desk_Tiruppur

Tiruppur, Tamil Nadu, India

Hot Job

Job Description

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Responsibilities

Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.Ensure compliance with internal policies and regulatory guidelines during transaction processing.Maintain and update transaction records and reports using Excel and internal banking systems.Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.Monitor transaction queues and ensure timely execution of all payment instructions.Assist in audits and internal reviews by providing necessary documentation and reports.Continuously identify areas for process improvement and contribute to enhancing service delivery.

Job Info

• Job Identification 259338
• Job Category Corporate
• Posting Date 09/28/2026, 12:00 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift Day
• Locations VALIPALAYAM, Tiruppur, Tamil Nadu, 638601, IN