Operations Team Lead, Quick commerce

Amazon; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amazon India is seeking an Operations Team Lead to oversee daily inbound and outbound operations, manage a team, optimize workflows, and uphold high service standards across receiving, processing, and dispatch.

The role emphasizes training, mentoring, KPI tracking, and cross-functional collaboration to drive continuous improvement in a fast-paced environment in Bengaluru.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Supervise inbound activities such as receiving, inventory verification, and storage.
• Oversee outbound operations including order processing, packing, and shipping.
• Ensure compliance with company policies, safety standards, and quality requirements while meeting KPIs and deadlines.
• Train and mentor team members, monitor performance, resolve operational issues.
• Collaborate with cross-functional teams to improve processes and drive continuous improvement.
• Provide strong leadership, problem-solving, and organizational oversight to the team.

Skills

Leadership

Problem-solving

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Description

The Operations Team Lead is responsible for overseeing and coordinating daily inbound and outbound operations to ensure efficiency, accuracy, and timely execution. This role involves managing a team, optimizing workflows, and maintaining high service and productivity standards across receiving, processing, and dispatch functions.

Key responsibilities

Key responsibilities include supervising inbound activities such as receiving, inventory verification, and storage, as well as outbound operations including order processing, packing, and shipping. The Team Lead ensures compliance with company policies, safety standards, and quality requirements while meeting operational KPIs and deadlines.

The role also involves training and mentoring team members, monitoring performance, resolving operational issues, and collaborating with cross-functional teams to improve processes and drive continuous improvement. Strong leadership, problem-solving, and organizational skills are essential for success in this position.

A day in the life

Oversee daily inbound and outbound operations by managing team performance, assigning tasks, and ensuring timely and accurate processing of goods.

Monitor KPIs, inventory, and workflows to maintain service levels, resolve issues, and ensure compliance with safety and operational standards.

Drive team development and continuous improvement through training, reporting, and process optimization initiatives.

About The Team

Amazon Quick Commerce in India focuses on ultra-fast delivery of daily essentials, enabling customers to receive orders within minutes through a network of local fulfillment hubs.

It leverages advanced technology, real-time inventory management, and efficient logistics to ensure speed, accuracy, and convenience.

This model enhances customer experience while creating a dynamic, high-paced work environment focused on operational excellence and innovation.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applicationsExperience with Excel

Preferred Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Job ID: A10465624