Team Lead

Amazon; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Amazon is seeking a smart, customer-obsessed innovator to join our Operations Team in Bengaluru as a Team Lead, Operations. You will manage shifts, drive performance, and ensure smooth information flow across carriers, vendors and internal teams to protect customer experience and business continuity.

You should have a basic understanding of logistics, strong English communication, and the ability to pull data from databases (Excel/SQL) to propose improvements.

Qualifications

• Bachelor's degree required.
• 1+ years in customer-facing environment, warehousing, logistics or manufacturing.
• Speak, write and read fluently in English.
• Experience with Microsoft Office and Excel.
• MBA preferred.
• 3+ years in customer-facing environment, warehousing, logistics or manufacturing.

Responsibilities

• Managing a shift, identify opportunities to improve team performance and drive change.
• Develop and refer to performance metrics to drive results.
• Identify business impact of trends and make data-backed decisions.
• Communicate with external customers (carriers, vendors) and internal teams (Finance, Ops Excellence, Fulfillment Centers).
• Escalate problems or variances and follow through on resolutions.
• Pull data from databases (Excel/Access/SQL) and perform ad hoc reporting and analysis.

Job description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

• Bachelor's degree
• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• MBA
• 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Karnataka - B56

Job ID: A10482257