Operations Team Lead - Inbound and Outbound Logistics

Amazon India Limited; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Amazon India Limited's GSF Prime Now FC in Bengaluru seeks an Operations Team Lead to oversee daily inbound and outbound operations, drive efficiency, accuracy, and timely execution, and lead a team across receiving, processing, and dispatch.

You will optimize workflows, monitor KPIs, mentor staff, ensure safety and quality standards, and collaborate with cross-functional teams to continuously improve processes in a fast-paced setting.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications and Excel.

Responsibilities

• Supervise daily inbound activities including receiving, inventory verification, and storage.
• Oversee outbound operations such as order processing, packing, and shipping.
• Train and mentor team members, monitor performance, and resolve issues.
• Collaborate with cross-functional teams to drive process improvements.

Skills

Customer-facing experience

English fluency

Leadership

Microsoft Office

Excel

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Operations Team Lead, GSF Prime Now FC

The Operations Team Lead is responsible for overseeing and coordinating daily inbound and outbound operations to ensure efficiency, accuracy, and timely execution. This role involves managing a team, optimizing workflows, and maintaining high service and productivity standards across receiving, processing, and dispatch functions.

The Operations Team Lead is responsible for overseeing and coordinating daily inbound and outbound operations to ensure efficiency, accuracy, and timely execution. This role involves managing a team, optimizing workflows, and maintaining high service and productivity standards across receiving, processing, and dispatch functions.

Key responsibilities include supervising inbound activities such as receiving, inventory verification, and storage, as well as outbound operations including order processing, packing, and shipping. The Team Lead ensures compliance with company policies, safety standards, and quality requirements while meeting operational KPIs and deadlines. The role also involves training and mentoring team members, monitoring performance, resolving operational issues, and collaborating with cross-functional teams to improve processes and drive continuous improvement. Strong leadership, problem-solving, and organizational skills are essential for success in this position.

A day in the life Oversee daily inbound and outbound operations by managing team performance, assigning tasks, and ensuring timely and accurate processing of goods. Monitor KPIs, inventory, and workflows to maintain service levels, resolve issues, and ensure compliance with safety and operational standards. Drive team development and continuous improvement through training, reporting, and process optimization initiatives.

About the team GSF Prime Now FC - VAR in India focuses on ultra-fast delivery of daily essentials, enabling customers to receive orders within minutes through a network of local fulfillment hubs. It leverages advanced technology, real-time inventory management, and efficient logistics to ensure speed, accuracy, and convenience. This model enhances customer experience while creating a dynamic, high-paced work environment focused on operational excellence and innovation.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing

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Experience Level Senior Level