Operations Support Professional

AMERICAN EXPRESS; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

AMERICAN EXPRESS in India seeks a capable analyst in Global Commercial Services to onboard program managers for global commercial clients. The role emphasizes data quality, stakeholder communication, and delivering automated process improvements within the CLIC workflow.

The position requires strong analysis, Excel proficiency, and the ability to adapt across regions in a fast-paced, client-focused environment. This is an on-site opportunity located in Gurgaon, Haryana.

Qualifications

• Graduate with minimum 2 years of analytical experience in a client servicing environment.
• Excellent communication skills both verbal and written.
• Proven ability to learn new skills in a technical environment - basic technology background is an added advantage.
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision.
• A team player should possess the skills to work and support team members.
• Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc.

Responsibilities

• Review and interpret emails and requests received from internal and external stakeholders to assess business/servicing requirements.
• Translate stakeholder requests into structured, actionable tasks within the CLIC tool.
• Assign and distribute requests to team members, ensuring optimal utilization and fair workload allocation.
• Support and contribute to the development and enhancement of automated processes for request intake, CLIC case creation and allocation.
• Generate and publish daily reports highlighting allocation volumes, trends, and key metrics.
• Collaborate with cross-functional teams and consult colleagues to gather insights and improve operational efficiency.
• Maintain high standards of performance, including effectiveness, efficiency, and quality of output.
• Provide support for additional operational and administrative tasks as required.
• Work flexibly across regions and markets in a 24x7 environment.

Skills

Analytical experience

Excellent communication

Technical aptitude

Excel basics

Team player

Adaptability

Tools

Excel

Job description

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. We are the number one issuer of commercial cards globally, the number one issuer of small business cards in the U.S. and represent approximately 40% of the company s total revenues.

The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, and execution to provide accurate and compliant data to global commercial clients. The team partners closely with the client, strategic partners, and multiple internal American Express teams - Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). This role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment. The incumbent in this role will be responsible to onboard program managers of global commercial clients, solve a major client pain point with data quality and drive enterprise requirement of digital products adoption with enhanced data capabilities. Key responsibilities include the following:

• Graduate with minimum 2 years of analytical experience in a client servicing environment
• Excellent communication skills both verbal and written
• Proven ability to learn new skills in a technical environment - basic technology background is an added advantage
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
• A team player should possess the skills to work and support team members
• Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc.

• Review and interpret emails and requests received from internal and external stakeholders to assess business/servicing requirements
• Translate stakeholder requests into structured, actionable tasks within the CLIC tool
• Assign and distribute requests to team members, ensuring optimal utilization and fair workload allocation
• Support and contribute to the development and enhancement of automated processes for request intake, CLIC case creation and allocation
• Generate and publish daily reports highlighting allocation volumes, trends, and key metrics
• Collaborate with cross-functional teams and consult colleagues to gather insights and improve operational efficiency
• Maintain high standards of performance, including effectiveness, efficiency, and quality of output
• Provide support for additional operational and administrative tasks as required
• Work flexibly across regions and markets in a 24x7 environment