Operations Support

American Express; Gurugram District; Hybrid; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Medical, dental, vision, and life-ins

Flexible hybrid/onsite/virtual model

Parental leave

Wellness centers and counseling

Job summary

American Express is seeking an analytical professional for Global Commercial Services to interpret stakeholder requests, translate them into actionable tasks, and distribute work across teams. The role emphasizes process improvement, reporting, and collaboration in a 24x7 global environment.

The ideal candidate has a graduate degree with at least 2 years of analytical experience in client servicing, strong communication, and basic Excel proficiency, enabling efficient workload management and

Qualifications

• Graduate with minimum 2 years of analytical experience in a client servicing environment.
• Excellent communication skills both verbal and written.
• Proven ability to learn new skills in a technical environment – basic technology background is an added advantage.
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision.
• A team player should possess the skills to work and support team members.
• Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc.

Responsibilities

• Review and interpret emails and requests from internal and external stakeholders to assess business/servicing requirements.
• Translate stakeholder requests into structured, actionable tasks within the CLIC tool.
• Assign and distribute requests to team members, ensuring optimal utilization and fair workload allocation.
• Support and contribute to the development and enhancement of automated processes for request intake, CLIC case creation and allocation.
• Generate and publish daily reports highlighting allocation volumes, trends, and key metrics.
• Collaborate with cross-functional teams and consult colleagues to gather insights and improve operational efficiency.
• Maintain high standards of performance, including effectiveness, efficiency, and quality of output.
• Provide support for additional operational and administrative tasks as required.
• Work flexibly across regions and markets in a 24x7 environment.

Skills

Communication

Adaptability

Team player

Learning agility

Excel basics

Education

Graduate (any field)

Tools

Excel

Job description

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. We are the number one issuer of commercial cards globally, the number one issuer of small business cards in the U.S. and represent approximately 40% of the company’s total revenues.

Responsibilities

• Review and interpret emails and requests received from internal and external stakeholders to assess business/servicing requirements
• Translate stakeholder requests into structured, actionable tasks within the CLIC tool
• Assign and distribute requests to team members, ensuring optimal utilization and fair workload allocation
• Support and contribute to the development and enhancement of automated processes for request intake, CLIC case creation and allocation
• Generate and publish daily reports highlighting allocation volumes, trends, and key metrics
• Collaborate with cross-functional teams and consult colleagues to gather insights and improve operational efficiency
• Maintain high standards of performance, including effectiveness, efficiency, and quality of output
• Provide support for additional operational and administrative tasks as required
• Work flexibly across regions and markets in a 24x7 environment

Qualifications

• Graduate with minimum 2 years of analytical experience in a client servicing environment
• Excellent communication skills both verbal and written
• Proven ability to learn new skills in a technical environment – basic technology background is an added advantage
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
• A team player should possess the skills to work and support team members
• Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.