Customer Service Representative (Voice)

AMERICAN EXPRESS; Gurugram District; Hybrid; INR 400,000 - 600,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, and vision insurance

Flexible working model

Career development and training opportunities

Job summary

A leading financial services company in Gurugram seeks candidates for a customer service role focused on US card applications. Responsibilities include timely processing of applications and delivering excellent customer service. The ideal candidate should have minimum 1 year of experience and strong interpersonal and communication skills. The company offers competitive salaries, bonus incentives, and various benefits supporting well-being and career development. This role requires flexibility with shifts operating 24/7.

Qualifications

• Minimum 1 year of experience in a relevant field.
• Proven ability to craft and implement effective communications plans.
• Strong interpersonal skills and collaborative mindset.

Responsibilities

• Timely and error-free processing of card applications.
• Provide excellent service to US card applicants.
• Process applications ensuring complete analysis of available data.
• Connect with customers and demonstrate exceptional service.
• Support audit and compliance during audits.

Skills

Excellent communication skills

Good analytical skills with attention to detail

Good interpersonal skills

Basic computer skills

Job description

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

At GNA we review and approve the applications for new customers and existing customers. We not only approve the application; however, we provide one touch solution to US Customers since we do not have any counterpart anywhere except INDIA.

We are a team of 150+ CCPS delivering extra ordinary customer service since we are the first face of the organization.

We work inbound and outbound both.

• Timely And Error Free Processing of Card Applications.
• Provide excellent service to US card applicants/Card Members
• Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile, adhering to outlined Procedures.
• Ability to connect with customer’s and willingness to go beyond the call of duty.
• Ability to Demonstrate exceptional customer service etiquettes.
• Understand the bank environment and confidentiality of customer data.
• Assist Audit, Internal and Compliance Functions at times Of Audits to Ensure All Control Issues Are Identified and Addressed.
• Acts as a brand ambassador for the company
• Support All Other Day-To-Day New A/C Processes and All New Initiatives
• Shift Timings – 24*7

Minimum Qualifications

• Proven ability to craft and implement effective communications plans serving a broad audience
• Effective understanding of employee communications best practice
• Minimum 1Year Of Experience In relevant field

Preferred Qualifications

• Excellent Communication skills
• Good Analytical Skills with Eye for Details.
• Good Interpersonal Skills.
• Basic Computer skills mandatory

Compliance Language

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.