Operations Support Assistant

Citi; India; On-site; INR 320,000 - 520,000; Full time

Job summary

Citi is seeking an Ops Support Assistant 4 in India to provide day-to-day operations support, including record maintenance, storage and retrieval of records, account maintenance, imaging, and opening of accounts.

The role serves as a liaison between operations staff, relationship managers, project managers, custodians and clients, ensuring adherence to Citi policies and risk controls while supporting a broad range of products and services.

Qualifications

• 1-3 years of relevant experience.
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred.
• Proficient computer skills.
• Ability to adapt to new technology quickly and seamlessly.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures.
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department.
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow.
• Interact with internal departments and external clients to resolve issues and concerns.
• Monitor "In process," work to meet business and quality standards.
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer.
• Support and expansive array of products and services and serve as the team subject matter expert.

Skills

Clear written and verbal communication

Proficient computer skills

Adapt to new technology quickly

Education

High School diploma or equivalent

Tools

Learning Management Systems

Human Resource Systems

Learning and Development knowledge

Job description

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor "In process," work to meet business and quality standards
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
• Proficient computer skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

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