Operations Support Assistant

Citigroup; Hyderabad; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

Citigroup in Hyderabad is seeking an Operations Support Assistant 4 to provide day-to-day operations support, including record maintenance, account setup, and liaison with relationship managers and clients.

The role emphasizes processing efficiency, risk awareness, and cross-functional collaboration within Citi's operations framework, with opportunities to grow in the operations core and develop professional skills in a dynamic financial services environment.

Qualifikationen

• 1–3 years of relevant experience in operations support.
• Familiarity with LMS and HR systems preferred.
• Strong written and spoken communication skills are required.

Aufgaben

• Assist unit manager by guiding staff on processes and procedures.
• Coordinate team efforts to ensure quality, timeliness, and workflow.
• Evaluate equipment and staffing to prevent workflow issues.
• Interact with internal departments and clients to resolve issues.
• Monitor in-process work to meet business and quality standards.
• Support risk management and compliance with laws, policies and Citi guidelines.
• Serve as SME for products and services for the team.

Kenntnisse

Communication skills

Proficient computer skills

Adapt to new technology

Written & verbal communication

Ausbildung

High School diploma

Tools

Learning Management Systems

HR Systems

Learning & Development knowledge

Jobbeschreibung

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor "In process," work to meet business and quality standards
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-3 years of relevant experience
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
• Proficient computer skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills

Education

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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