Operations Support (Apprenticeship -12 months)

HSBC; Mumbai; On-site; INR 167,000 - 234,000; Full time

Benefits offered by this job

Apprenticeship under Apprentices Act

Certificate of Proficiency

NATS portal enrollment

Job summary

HSBC in Mumbai seeks an Apprentice for the GCOO Payment Services team to support daily capital account operations, regulatory filings, RBI liaison, and customer engagement. You will work with PowerPoint, Excel, and PowerBI to prepare senior management MIS and coordinate with vendors to ensure timely completion of tasks.

The apprenticeship lasts one year under the Apprentices Act, 1961, with a government-issued certificate upon completion.

Qualifications

• 0-2 years of Banking experience
• Strong communication and decision making abilities
• Customer centric approach to support business growth

Responsibilities

• Support daily operations and administration of capital account transactions and regulatory filings with RBI liaison and customer engagement
• Maintain mailbox monitoring and timely responses to avoid escalations
• Use PowerPoint, Excel, and PowerBI to extract data for senior management MIS
• Coordinate with external vendors to ensure timely and accurate completion of activities
• Support automation initiatives within the team and adhere to HSBC internal controls and audit points
• Comply with group policy and manage Operational Risk scenarios relevant to the role

Skills

Stakeholder management

Communication & decision making

Problem solving

Customer centric approach

AI-enabled tools familiarity

Tools

PowerPoint

Excel

PowerBI

Job description

Location:

Mumbai, MH, IN, 400063

Brand: HSBC

Area of Interest: Operations

Role Workstyle: Office Worker

Date: 22 Sept 2026

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experinced professional to join the GCOO Payment Services team.

• Supporting daily operations and administration of capital account transactions and queries - ECB/ODI/FDI/BOLOPO etc , regulatory filings, RBI liaison, customer and business engagement etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Ensure proper mailboxmonitoringandtimelyresponses to avoid any escalations
• Wellversed withusingPowerpoint, Excel,PowerBIand other tools for extracting data for senior management MIS.
• Co-ordinating with external vendors to ensuretimelyandaccuratecompletion of all assigned activities.
• Supporting automation activities within the team
• Maintain HSBC internal control standards, including thetimelyimplementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during

Role Requirements / Education Qualifications / Certifications / Experience:

This role requires 0-2 years of overall Banking.. Skills required for success are:

• People and Stakeholders Management
• Strong Communication anddecision makingability
• Thinking and Problem solving skills
• Customer centric approach to support business growth

Pro-tip : Familiarity with AI-enabled tools is an advantage

Additional Information

The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.All Apprentices engaged by the Bank will also be featured in NATS portal as an ‘Apprentice’. By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Bank at the time of joining.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India