Regional Support and Operations Member

HSBC; Mumbai; On-site; INR 89,000 - 179,000; Full time

Job summary

HSBC in Mumbai invites applications for a 1-year Apprenticeship under the Apprentices Act. The role involves managing payment operations, regulatory filings, and vendor oversight within a controlled corporate banking environment.

Successful candidates will engage with internal and external stakeholders, follow defined procedures, and contribute to performance metrics while benefiting from HSBC's professional development and diverse workplace.

Qualifications

• Fema knowledge is required.
• Strong communication and decision-making ability.
• Thinking and problem-solving skills.
• Customer-centric approach to support business growth.

Responsibilities

• Manage and control daily operations and administration of the payment operations to achieve efficiency and customer service.
• Monitor performance of external vendors and operating staff in the unit.
• Ensure standardization of processes; update process notes regularly.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Maintain an effective Business Continuity plan and complete BC exercises on time.
• Ensure day-to-day processes run as per defined procedure notes and policies.
• Contribute to performance metrics including cost management, KPIs and customer satisfaction.
• Maintain HSBC internal controls and address audit findings and regulator issues.
• Implement group compliance policy and manage operational risk in the role.

Skills

Fema knowledge

People management

Strong communication & decision making

Thinking & problem solving

Customer centric approach

AI tools familiarity

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

Role -

• Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.

Skills required for success are:

• Fema knowledge
• People and Stakeholders Management
• Strong Communication and decision making ability
• Thinking and Problem solving skills
• Customer centric approach to support business growth

Pro Tip

Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

Additional Information

The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.All Apprentices engaged by the Bank will also be featured in NATS portal as an ‘Apprentice’. By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Bank at the time of joining.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.