Operations Support Analyst

Gallagher; Chandigarh; On-site; Confidential; Full time

Benefits offered by this job

Medical insurance

Retirement benefits

Employee wellness programs

Training programs

Job summary

Gallagher in Chandigarh is seeking an Operations Support Analyst to provide essential support to the Global Operations team. This role requires high visibility and proficiency in communication, as well as the ability to manage day-to-day operations across multiple business teams.

Ideal candidates will possess 1–2 years of relevant experience and strong analytical skills, contributing to timely and accurate client invoicing. A competitive salary along with comprehensive benefits is being offered.

Qualifications

• 1–2 years of relevant experience.
• Ability to work independently and within a team.
• Managing delivery within defined SLAs and monitoring KPIs.

Responsibilities

• Conduct ongoing client account and project maintenance.
• Support project teams with billing and procedural matters.
• Report and monitor all components related to Client Invoicing.

Skills

Excellent written and verbal communication

Proficient in MS Office package

Strong analytical and problem-solving skills

High attention to detail

Job description

Introduction

Welcome to Gallagher – a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge‑driven individuals make a significant impact and build rewarding, long‑term careers.

Overview

The Operations Support Analyst will be responsible for providing support to the senior members of the Global Operations team. This position will have high visibility and requires a high degree of accuracy and great communication skills to balance the needs of the business. You will be required to coordinate day‑to‑day activities with onshore business teams across multiple geographies. The analyst will be responsible for, but is not limited to, monitoring the Order to Cash business cycle, providing support in new project set‑up, assisting business teams in client billing and related reporting, becoming a platform and process expert over time, and working closely with senior team members for delivery of day‑to‑day work. One of the objectives of this team is to assist client‑facing staff to save time to work on revenue‑generating actions. This role is expected to provide assistance to facilitate those outcomes.

How You’ll Make An Impact

• Client/Project data maintenance – conduct ongoing client account and corresponding project setup and maintenance in the assigned system, including assigning and updating support staff designation on each client project.
• Client/Project data analysis – verify client account and project information to assure billing is completed timely and accurately.
• Client invoicing – support project teams (Project Managers and Billing Managers) with billing for their clients and provide guidance and assistance, including creating invoices, on procedural matters.
• Reporting and analysis – report and monitor all components related to Client Invoicing, including advance bills, unbilled WIP, write‑offs, commissions, and accounts receivable. Assist senior team members in various leadership/stakeholder reporting, driving key insights from those reports.

About You

• 1–2 years of relevant experience
• Excellent written and verbal communication, interpersonal skills
• Proficient in MS Office package
• Ability to work independently and within a team
• Managing delivery within defined SLAs and monitoring KPIs
• High attention to detail
• Strong analytical and problem‑solving skills
• Commitment to quality of work, continuous learning, and process improvements
• Knowledge of OpenAir PSA will be an added advantage

Additional Information

Compensation and Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll receive; depending on your job level, these benefits may improve:

• Medical insurance and parental medical insurance
• Accidental insurance and life insurance
• Retirement benefits – Employee Gratuity, Future Service Gratuity benefit, Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan – Tax Savings Plans
• Annual leave, maternity & paternity leave, additional paid ML, mental health day

Other Benefits

• Employee wellness programs
• Training programs
• And more

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.