Operations Supervisor

Inchcape Shipping Services; Uran; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Retirement savings plan

Life assurance

Holiday starting at 22 days

Healthcare

Career development and progression

Values Award celebration events

Team building days

Employee Assistance Program

Job summary

Inchcape Shipping Services in India seeks a Marine Services Coordinator at JNPT to manage offshore support operations and ensure excellence in customer service. You will align HSSE policies, coordinate with port teams, and support operations to meet client expectations.

The role requires 3–5 years in Shipping and Offshore, strong English communication, and a graduate/postgraduate background with LMS training.

Qualifications

• Minimum 3 to 5 years’ experience in Shipping and Offshore Industry.
• Strong written and verbal communications skills with English proficiency.
• Graduate or Post Graduate degree; LMS trainings completed.

Responsibilities

• Identify and develop major corporate accounts to drive revenue.
• Monitor market developments and inform Commercial teams and management.
• Ensure safety, quality and environmental procedures are followed.
• Prepare and monitor annual budget to maximize revenue and control costs.
• Maintain strong relationships with customers and vendors to ensure service quality.
• Monitor debt collection and keep accounts within policy.
• Coordinate with colleagues to keep principals informed and operations smooth.

Skills

Shipping Experience

Communication Skills

Coordination Skills

LMS Training

Market Awareness

Education

Graduate

Post Graduate

PG Diploma

Job description

• Excellent Communication & Coordination Skills:

Who we are?

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Main Purpose of Job

Directly reporting to the Port Manager – Port Manager JNPT India, the primary role for this position is to perform all functions relating to the Marine Services at JNPT Location, as well as the full range of support services to the Operations and adherence to excellence customer services in order to carry out the responsibility and to meet the expectation of the customer/principals.

This position should involve ensuring QMS standards are adhered to consistently in all operational activities, and to ensure required operation excellence in Offshore Support Service are practice to meet and exceed the expectations of the customer.

Key Accountabilities

• Revenue Generation for Offshore Division: Identifying and Developing Providing major corporate accounts, cultivating the business network for further revenue generation and thus enhancing market share within the defined area of responsibility.
• Market Intelligence: Maintain awareness of developments across industry by communication the market research to the Commercial team and Senior Management teams locally and regionally to ensure that the company continues to apply the most effective policies and approaches. Monitor competitors actively and ensures that the appropriate responses are developed to any perceived threats to business. Analyse trends in the business environment, help to develop products / services that are responsive.
• Safety, Quality and Environment: Ensure Compliance to all relevant safety, Quality and environmental procedures and controls across the department to guarantee employee safety, legislative compliance, delivery and ISS HSE policies and procedures.
• Budget & Cost Control: Prepare, gain acceptance and monitor implementation of the annual budget, to ensure that the budget targets are met, that revenue flows are maximized, and fixed costs are minimized, that areas of unsatisfactory performance are identified and rectified promptly, and potential performance improvement opportunities are capitalized upon.
• Customer/ Vendor Relationship: Establish and maintain effective formal and informal links with major customers, relevant Liner departments and agencies, Local authorities, Key-decision-makers and other stakeholders generally, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services. Maintain an awareness of customer requirements and any complaints to identify any areas that may need development or improvement.
• Debt Control: Follow up and Monitor the disbursement accounts turnaround and debt collection with the purpose of maintaining a low average of DA’s dates, debtors and credit periods within company set guidelines.
• Teamwork: Keeps other colleagues to be updated of progress made with discharge operations for the purpose of advising them promptly of any problems arise and to enable them to inform the Principals in good time.

HSSE - Health, Safety, Security and Risk (Mandatory requirements)

• Accountable for assessing HSSE risk and implementing risk controls within area of responsibility.
• Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not.
• Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work.
• Ensure full compliance with the ISS HSSE Management System.

Essential

• Minimum 3 to 5 years’ experience in Shipping and Offshore Industry preferably in the related field.
• Strong written and verbal communications skills with the ability to convey messages to others when English is not their first language.
• Graduate / Post Graduate
• LMS trainings (All Mandatory)

Desirable

• An imbedded awareness of the market
• Enlightened business acumen and strong people management skills.
• PG Diploma

Management of Risk

(Operational Risk, Health and Safety, Compliance and Corporate Mission Statement.)

I will ensure that I read, understand and comply with all company HSSE, Compliance and Ethics policies and procedures in effect in the Company’s Intranet, Athena, which may be updated from time to time- and avoid any activity that might lead to, or suggest, a breach of these policies. If there is an element of doubt, I will seek clarification. The term ‘Compliance’ covers all legislation, rules and codes in which the company must adhere to.

I confirm that I will satisfactorily complete any training in relation to HSSE, Compliance and Ethics, as deemed necessary by the Company and will continually support and demonstrate the principals laid out in the ISS Code of Excellence and ISS Mission Statement.

I understand that a breach of Company policies or failure to carry out necessary training may lead to disciplinary action being taken.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the center of everything we do and the successful candidate will be expected to demonstrate and fully adopt these.

A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• A retirement savings plan
• Life assurance
• Holiday starting at 22 days
• Healthcare
• Competitive salary
• Employee Assistance Programmed
• Career development and progression opportunities
• Values Award celebration events
• Team building days

Inchcape is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

In return, we will offer you:

• Progress - we adopt new thinking and push for positive change in our industry.
• The Power of People - we rely on the strength of local agent knowledge and relationships.
• Global Perspective - we connect the world and see the bigger picture.