India - CLS Operations Executive

Inchcape Shipping Services; Mumbai; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Retirement plan

Life insurance

Paid holidays

Competitive salary

Employee Assistance Programme

Career development

Job summary

Inchcape Shipping Services in Mumbai seeks an HR support professional to complete induction trainings, learn the Optic system, and manage customer deliverables. You will coordinate appointments, update Optic with job details, and process PDA/CE with local offices while escalating issues to senior staff as needed.

The role emphasizes teamwork, accuracy, proactive communication, and adherence to Inchcape standards, with growth opportunities in a dynamic maritime environment.

Qualifications

• Minimum education: Graduation.
• Experience: minimum 1 year in a relevant industry or Fresher.

Responsibilities

• Complete the HR induction and mandatory trainings through My Learning.
• Understand the process and System Optic by completing the related training.
• Understand the assigned customers’ requirements and deliverables.
• Appoints correct performing office while creating Optic appointment.
• Ensure that Optic duly updated basis jobs and emails attended.
• Ensure receipt of Proforma DA and Close Estimate from Local Offices and scrutinize the PDA/CE as per agreed rates and dispatch of the same to Principal.
• Highlight any issues arising from day-to-day operations and elevate to Senior Executive /Supervisor / Assistant Manager as and when required.
• Ensure sales leads/data are brought into attention of Supervisor / Assistant Manager.

Skills

Good communication

Honest and trustworthy

Proactive and innovative

Microsoft Office proficiency

Education

Graduation

Tools

Microsoft Office

Job description

Who are Inchcape?

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Contract type : Permanent

Location : Mumbai - Airoli

Duties and Responsibilities:

• Complete the HR induction and mandatory trainings assigned through “My Learning”.
• Understand the process & System [Optic] by completing the related training.
• Understand the assigned customers’ requirements & deliverables.
• Appoints correct performing office while creating Optic appointment.
• Ensure that Optic duly updated basis jobs & email being attended.
• Ensure receipt of Proforma DA [PDA] / Close Estimate [CE] from Local Performing Offices and scrutinize the PDA/CE as per agreed rates and dispatch of the same to Principal.
• Highlight any issues arising from day-to-day operations and elevate to Senior Executive /Supervisor / Assistant Manager as and when required.
• In case of any urgent requirement from the principal alert the performing offices and inform the Supervisor / Assistant Manager.
• Ensure sales leads/data are brought into attention of Supervisor / Assistant Manager.

Inchcape Systems

• Full utilization of Inchcape systems as per ISS Standard Operating Procedures.
• Ensure team are accurately inputting operational and commercial information into Inchcape systems in a timely manner.

Teamwork

• To proactively collaborate with and support colleagues by adopting the spirit of teamwork.
• To inform colleagues promptly of any emails, tasks or issues that require immediate attention to enable them to meet the expectations of internal and external customers.
• To work with all colleagues in a friendly, business focused, proactive and cooperative manner.

Knowledge

• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Preferred Shipping Background

Skills

• Good communication skills: Verbal & Written.
• Honest, transparent, and trustworthy
• Proactive, dynamic, and innovative

Education & Experience

• Minimum Education Qualification : Graduation
• Minimum 1 year experience from relevant industry or Fresher

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

• Global Perspective - we connect the world and see the bigger picture.
• The Power of People - we rely on the strength of local agent knowledge and relationships.
• Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

• A retirement savings plan
• Life assurance
• Holiday
• Competitive salary
• Employee Assistance Programme
• Career development and progression opportunities
• Values Award celebration events

Plus, much more!

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

#ISSthebiggerpicture

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