Senior Technical Infrastructure Manager

Inchcape Shipping Services; Pune District, Chennai District; On-site; INR 2,800,000 - 5,200,000; Full time

Job summary

Inchcape Shipping Services is seeking an experienced IT Infrastructure Lead to manage our core technology systems as a product, aligning with business goals and leading global teams across cloud, security, and IT operations.

You will oversee budgets, projects, and end-user compute strategies, ensuring 24/7 support and high system availability.

Qualifications

• 8+ years of experience in IT infrastructure, systems, or network roles.
• Experience with hybrid cloud models and ITIL frameworks.
• Strong leadership and project management skills; able to lead 24/7 on-call support.

Responsibilities

• Strategic Planning: develop long-term roadmaps and align IT infrastructure with business objectives.
• System Oversight: manage cloud, licences, networks, servers, storage, databases, and security across global network.
• Security & Compliance: enforce security standards, monitor for breaches and ensure regulatory compliance.
• Team management: lead IT teams, conduct performance appraisals, ensure 24/7 on-call support.
• EUC as Product: define tech roadmap for end-user compute and drive user productivity.
• Budget & Performance: manage IT budgets, track KPIs, optimize system performance.
• Project Management: oversee infrastructure projects from planning to implementation.

Skills

Cloud platforms

Automation scripting

Infrastructure fundamentals

Security

Leadership

Problem-solving

Communication

ITIL

Monitoring

Licensing

Education

AWS Solutions Architect

CompTIA A+

MS 365 Endpoint Administrator

CCNA

Tools

SharePoint

Windows/Linux

Job description

Who are Inchcape?

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals.

Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Job Purpose:

As a key part of the infrastructure discipline within the IT Ops function in Inchcape, you will be responsible for managing our core technology systems as a product, aligning with our business goals and managing teams, budgets, planning, design, implementation and maintenance of the foundational IT environment.

The role involves managing the BAU infrastructure services function, delivering projects such as new services, mergers and acquisitions, cloud migrations and equipment refresh and budget management. While also maintaining/monitoring the existing applications and server environment in place.

Key Responsibilities:

• Strategic Planning: Product management, develop long-term roadmaps, ensuring scalability, and aligning IT infrastructure with business objectives.
• System Oversight: Manages Cloud, software, licences, networks, servers, storage, databases, and security systems across our global network and SaaS services.
• Security & Compliance: Enforces security standards, manage firewalls, monitors for breaches, and ensures regulatory compliance.
• Team management: Leads and mentors IT teams, fosters collaboration, and coordinates with other departments. Team Consists of Wintel, Desktop and DevOps Engineers, performance appraisals, setting goals and objectives, ensuring 24/7 on-call and support availability.
• EUC as Product: Manage end-user compute team, define technology roadmap and strategy, engage users and focus on user experience, workforce flexibility and enhancing productivity.
• Budget & Performance: Manages IT budgets, tracks key performance indicators (KPIs), and optimizes system performance.
• Project Management: Oversees infrastructure projects, including planning, timelines, staffing, and implementation.

Key Focus Areas

• Stability & Availability: Ensures systems run optimally with high uptime.
• Data Security: Protects valuable organizational data.
• Scalability: Prepares infrastructure for future growth and increased demands.
• Business Alignment: Translates technical needs into business language, ensuring technology supports goals.

Direct Reports:

6+

Essential Skills & Experience:

• Cloud platforms: Deep knowledge of major cloud providers such as AWS, Azure, SharePoint, Windows, Linux, Hybrid, M365 (including M365 AD Sync and Entra ID inc. B2B and B2C), and AWS (Control Tower, Landing Zone, AD Sync, EC2, Backup, VPC, Transit Gateway, S3, CloudTrail and CloudWatch) DR/Business continuity testing.
• Automation and scripting: Experience with tools like Terraform, Ansible, PowerShell, and Python.
• Infrastructure fundamentals: Strong understanding and implementation of best practices on Cloud (AWS, Azure) and core infrastructure concepts like networking, servers, storage, backups.
• Security: Experience with security best practices, vulnerability management, and access control. Ensuring systems are patched monthly. MFA and Conditional Access.
• Leadership: Proven ability to lead technical teams and manage projects. Be a point of escalation in and out of hours
• Problem-solving: Analytical and systematic approach to diagnosing and resolving complex infrastructure issues. Lead on Problem analysis to resolution.
• Communication: Excellent communication skills to collaborate with stakeholders and report to senior management.
• ITIL: Familiarity with IT service management frameworks like ITIL, ensuring systems meet or exceed KPIs and SLAs
• Monitoring: Monitoring systems including Synthetic monitoring and RUM.
• Licensing: Experience of MS licensing and the different licensing models

Qualifications:

• Experience: 8+ years of experience in IT infrastructure, systems, or network roles.
• Qualifications: AWS Solutions Architect, CompTIA A+. MS 365 Endpoint Administrator Endpoint, CCNA.
• Hybrid environments: Experience with hybrid cloud models.
• Databases: Knowledge of database systems (e.g., MS SQL, AWS Postgres)
• Change management: Experience with formal change control processes.

Why Inchcape Shipping Services?

We believe in building a diverse andhigh-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective-We connect the world and see the bigger picture.

The Power of People- we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.