Operations Strategy Intern

HB+; Khordha; On-site; INR 120,000 - 180,000; Full time

Benefits offered by this job

Complimentary membership

PPO and performance-based incentives

Growth opportunities in fitness

Job summary

HB+ is seeking an Operations Strategy Intern to join the Bhubaneswar team. You will help with resource allocation, process improvements, and client relations in a busy fitness environment.

The role requires a degree in progress or completed in BBA/BBM, with prior customer service or hospitality exposure preferred. Expected growth and learning opportunities are offered in a dynamic workspace.

Qualifications

• Qualification: Graduate or pursuing degree in BBA/BBM (Sales, Marketing, Hospitality or Operations).
• Experience: Prior experience in customer service, hospitality, administrative roles, or fitness industry preferred.

Responsibilities

• Serve as the first point of contact for visiting clients, conveying HB+ values warmly and informatively.
• Manage inquiries, provide information about services and facilities, assist with bookings and scheduling.
• Handle registrations, renewals, and cancellations for memberships to ensure a seamless experience.
• Process invoicing and payments for services and memberships, in cash or online.
• Maintain up-to-date member records with confidentiality and accuracy.

Skills

Google Workspace

Customer service

Interpersonal skills

Communication

Team player

Problem solving

Time management

Adaptability

Education

BBA/BBM (Graduating/Graduate)

Tools

Membership management systems

Google Sheets

Job description

HB+ is more than a health and wellness brand—it’s a movement to make fitness fun, inclusive, and transformative. Founded by Subhadeep (“Happy Boy”) and Selina, HB+ has been redefining fitness for over four years. We’ve moved beyond traditional ideals like abs and zero-figures, focusing instead on personalized health journeys that include strength, agility, flexibility, self-defense, and mental well-being.

Our philosophy is simple: True health is a balance of body, mind, and gut. We’ve built a flexible, 24/7 online ecosystem that empowers busy professionals to prioritize their health without sacrificing their schedules. Whether it’s live-guided workouts, nutrition advice, or mental health support, HB+ is committed to helping people lead healthier, happier lives.

Now, we take the next step with HOP (An HB+ Studio)—our first physical space where our online values come to life. HOP becomes a hub for innovation, community, and a lifestyle that inspires people to put their well-being first.

Fun fact: The “+” in HB+ represents our belief that fitness goes beyond physical health. It’s about mental clarity, emotional stability, and gut health—all combining to create holistic happiness. It is also inspired from the red cross symbol signifying health care and health aid.

Why Join Us?

At HB+, we are looking for growth-oriented individuals who thrive on challenges and see opportunities in problems. If you believe in creating solutions, contributing meaningfully to teams, and constantly evolving, we want you on our journey.

Here, you’ll be part of a culture that values innovation, teamwork, and personal development. HB+ isn’t just about fitness—it’s about creating impact, whether it’s for our clients, our team, or the communities we touch.

Mode: Full-Time (Work from Office)

Location: Bhubaneswar

Job Summary:

We are looking for a warm and enthusiastic Operations Strategy Intern to join our team. If you have a passion for resource allocation, process improvement, have excellent communication skills, and enjoy building client relations, we'd love to hear from you!

Duties & Responsibilities:

• Client Interaction: Serve as the first point of contact for all visiting clients both online and offline. Understand and convey the essence and values of HB+ and HOP, ensuring clients receive a warm and informative welcome.
• Inquiry and Booking Management: Efficiently handle client inquiries, provide comprehensive information about our services and facilities, and assist with booking sessions and scheduling personal training.
• Membership Management: Manage all aspects of membership including registrations, renewals, and cancellations. Ensure a seamless experience for members during all administrative interactions.
• Financial Transactions: Handle invoicing and process payments for services and memberships, both cash and online transactions, ensuring accuracy and security in all financial dealings.
• Record Keeping: Maintain up-to-date member records, ensuring accuracy and confidentiality in line with company policies.
• Operational Support: Manage the front desk operations. Assist in streamlining operational procedures to enhance efficiency.
• Team Collaboration: Work closely with the HB+ team to ensure smooth day-to-day operations. Participate actively in team meetings, contributing ideas for process enhancements and member experience improvement.

Qualifications & skills required:

• Qualification: Graduate or pursuing degree in BBA/BBM (Sales, Marketing, Hospitality or Operations).
• Experience: Prior experience in customer service, hospitality, administrative roles, or fitness industry preferred.

Skills:

• Proficiency in Google Workspace, especially Google Sheets and Drive.
• Familiarity with membership management systems is a plus.
• Approachable and able to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Customer-oriented approach with dedication to service quality.
• Detail-oriented with excellent organizational and time-management abilities.
• Team player with a positive attitude and strong problem-solving skills.
• Ability to unlearn outdated practices and adopt new ones.
• Skilled in providing and receiving constructive feedback.

What We Offer:

• Complimentary membership.
• A supportive and energetic work environment.
• PPO and performance-based incentives.
• Opportunities for growth and career advancement in the fitness industry.

Application Process:

• A subject matter Telephonic/Personal Interview of qualified candidates will be conducted.
• The HR Team shall send a simple questionnaire test for screening round.
• A final round of interview with the founders will be conducted.
• Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
• Post intimation and dispatch of offer letters, the on-boarding process will begin.

Equal Opportunity Clause:

HaSel Group of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by Indian laws.

Want to know more about us? Check out the key links below:

Instagram: https://www.instagram.com/hopwith_hb/