Transn Procng Opss Mgr

Mphasis; Pune District; Vor Ort; INR 2.500.000 - 4.200.000; Vollzeit

Zusammenfassung

Mphasis is seeking an Operations Manager to oversee interfaces between internal and external stakeholders, monitor performance, and manage risk within the Wealth Management domain. The role emphasizes governance against SLAs, data-driven reporting, and continuous process improvements.

You will lead teams in QC, WFM, and staff development while aligning resources with changing business needs and client requirements. US-hours are expected in a 24x7 environment.

Qualifikationen

• 8+ years of strong operations management experience within US Wealth Management/Capital Markets/financial services; industry certification will be added advantage
• Proven ability to interpret, analyze, build and present PowerPoint presentations/Power BI/MS Excel reports to stakeholders
• Experience in client SLA management & adherence; ability to lead client-facing role and transformation projects

Aufgaben

• Operations Management: monitor operations of assigned line of business and interface between internal and external stakeholders
• Performance trend review and analysis using performance dashboards; implement measures for governance against contracted SLAs
• Leadership Reporting: review LOB metrics to senior leadership and suggest improvements
• Operations Risk Management: identify risk environment and implement controls with support departments
• Process Management Planning: allocate responsibilities within the unit and assign OM/AM/UM; align with changing business and stakeholder requirements
• Manpower and Skill-Metrix: review talent spread and skill matrix; governance of recruitment and onboarding
• Problem Analysis and Resolution: train AMs/UMs to identify core challenges and create solutions
• Identify process improvement opportunities with transformation methodologies
• Stakeholder Management: lead stakeholder connects and maintain positive client sentiment
• Business Focus, SLA & Compliance: monitor SLAs, ensure delivery, maximize incentives and ensure ISO/PCI compliance
• Employee Centricity: motivate teams, schedule skip and direct connects; foster development and provide feedback and recognition

Kenntnisse

Operations management

Power BI

MS Excel

PowerPoint

Tools

Power BI

MS Excel

PowerPoint

Jobbeschreibung

Job Description – Operations Manager

(Project Money)

Role & Responsibilities

• Operations Management: Effectively monitor operations of assigned line of business and become a successful interface between internal and external stakeholders
• Performance trend review and analysis: Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA’s
• Leadership Reporting: Periodically review and report LOBs (line of business) metrics to Sr. leadership and suggest performance improvement areas
• Operations Risk Management: Identify risk environment for the LOBs, implement and manage effective controls with help of support departments
• Process Management Planning: Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staff), assign OM/AM/UM responsibilities & orgs to be in lines with changing business as well as stakeholders’ requirements
• Manpower and Skill-Metrix: Periodic review of talent spread and skill matrix with timely governance of recruitment and onboarding of operations staff. Skill based alignment of talent within the LOB’s
• Problem Analysis and Resolution: Be able to perform and train AM’s/UM’ on identifying core challenges (team, individual, process, job, client etc.) and help create a solution-oriented team
• Identify process improvement opportunities with competency in coordinating & implementing different transformation methodologies

Operational Governance & Reporting

• Operations Management: Effectively monitor operations of assigned line of business and become a successful interface between internal and external stakeholders
• Performance trend review and analysis: Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA’s
• Leadership Reporting: Periodically review and report LOBs (line of business) metrics to Sr. leadership and suggest performance improvement areas
• Operations Risk Management: Identify risk environment for the LOBs, implement and manage effective controls with help of support departments
• Process Management Planning: Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staff), assign OM/AM/UM responsibilities & orgs to be in lines with changing business as well as stakeholders’ requirements
• Manpower and Skill-Metrix: Periodic review of talent spread and skill matrix with timely governance of recruitment and onboarding of operations staff. Skill based alignment of talent within the LOB’s
• Problem Analysis and Resolution: Be able to perform and train AM’s/UM’ on identifying core challenges (team, individual, process, job, client etc.) and help create a solution-oriented team
• Identify process improvement opportunities with competency in coordinating & implementing different transformation methodologies

Stakeholder Management, Client Relationship

• Lead stakeholder connects with effective client communication through available communication channels and maintain positive customer sentiment and relationship
• Ability to interpret organization, business as well as client requirements and act with agile approach
• Scheduled/ad-hoc governance and financial reporting

Business Focus, Service Level Agreement (SLA) & Compliance

• Incentive & Revenue Loss Prevention: Effectively monitor performance SLAs and ensure smooth delivery of the committed volume. Incentive maximization and identify ops expansion areas within the LOBs
• Compliance Adherence: Accountable for adherence of ISO/PCI compliance controls, audit requirements within the LOBs and accountable to implement effective controls on identified s

Employee Centricity

• Motivate aligned teams and foster a culture of continuous learning and skillset enhancement
• Schedule mandatory and ad-hoc skip as well as direct connects with teams/managers, identify their needs, area of opportunities etc. with proactive closure of actionable
• Accountable towards fostering the development of aligned LOBs by leading employees towards career advancement with a long-lasting and fruitful relationship through timely & constructive feedback, effective counseling as well as timely rewards and recognition
• Skills and Requirements
• Certification/Experience in Data Analysis
• 8+ years of strong operations management experience within US Wealth Management/Capital Markets/financial services; Industry certification will be added advantage
• Very strong at planning and be able to effectively interpret, analyze, build, and present PowerPoint presentations/ Power BI /MS Excel reports to stakeholders
• In-depth knowledge of performance metrics
• Stakeholder management with excellent communication and interpretation skills (client communication, relationship management, business review, etc.)
• Deep understanding of service levels, work order etc. Must have experience in client SLA management & adherence
• Must have experience in managing direct client facing role
• Experience in representing business/delivery for transformation projects
• Creative & strategic thinker with capacity to foster similar attributes within team
• Willing to work US working hours (24x7 operations environment)
• Lean and Six Sigma knowledge