Operations Processing Associate

NTT DATA, Inc.; Gurugram District; On-site; INR 223,000 - 391,000; Full time

Job summary

NTT DATA, Inc. is seeking a Customer Service Associate to support security product deployments and data-related inquiries from a Delhi NCR home-based setup. The role requires attentiveness, clear communication, and precise documentation to ensure client satisfaction across a global footprint.

You will handle verifying requests, using MS Office and Windows tools, and coordinating with global teams to resolve issues. The opportunity suits graduates seeking 24x7 shifts and US time-zone alignment.

Qualifications

• Open to work in 24 x 7 environment, especially US shifts.
• 6+ months of experience in a customer service role with problem solving.
• 6+ months of experience using Windows PC applications including MS Office.
• Strong attention to detail, time management and organizational skills.
• Ability to communicate effectively with clients, both oral and written.
• Graduate, in any stream.
• Must be working from Delhi NCR region in current WFH situation.

Responsibilities

• Commissioning & de-commissioning of security products such as cameras at retail stores globally.
• Conduct audits and compliance checks to ensure accuracy of data captured by security products.
• Correct settings and configuration of new and existing cameras remotely.
• Investigate and resolve data or account discrepancies.
• Escalate issues to a supervisor when unable to resolve.
• Demonstrate good interpersonal and customer relationship skills.
• Document all activities required to resolve customer issues.
• Provide efficient and courteous service to customers at all times.
• Apply in-depth knowledge of systems and operations to support the customer group.

Skills

Customer service

Attention to detail

Time management

Communication skills

Education

Bachelor's degree

Tools

MS Office

Windows OS

Job description

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• Commissioning & De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North America and Global.
• Conduct Audit & Compliance checks to ensure accuracy of data captured by the installed security products, by reviewing video-recordings.
• Correct settings and configuration of New and Existing cameras, remotely.
• Investigate and resolve data or account discrepancies
• Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request/issues.
• Demonstrate good interpersonal and customer relationship skills
• Document all activities and actions required to successfully resolve customer issues.
• Provide efficient and courteous service to customers at all times.
• Apply in-depth knowledge of systems and operations in support of assigned customer group.

Required Experience and Qualification

• Open to work in 24 x 7 environment, especially US shifts
• 6+ months of experience in a customer service role - ability to understand customer request and apply a logical thought process to find a solution.
• 6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet.
• Strong attention to detail, time management and organizational skills.
• Ability to communicate (oral and written) effectively to exchange information with our client.
• Graduate, in any stream
• Should be working from Delhi NCR region in current WFH situation

Typical Years of Experience

Typically requires 1-3 years relevant experience.

Required schedule availability for this position is Monday-Friday (11:00am to 09:00pm IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.