Operations & Order Tracking Manager

Fitumi.ai; Chandigarh; Remote; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Remote work

Long-term opportunity

Career development

International exposure

Professional environment

Job summary

Fitumi.ai in Chandigarh, India (Remote) is seeking an Operations & Order Tracking Manager to oversee daily order tracking, coordination, and issue resolution across locations. The role demands ownership, independent work, and clear communication with Canadian teams.

You will monitor orders, coordinate across teams, maintain records, and produce weekly reports, while ensuring confidentiality and professional conduct in a fully remote setup.

Qualifications

• Fluent English with professional communication skills.
• Excellent written and spoken English for Canadian teams.
• Strong organizational and time management abilities.
• Ability to work independently with minimal supervision.
• Professional and presentable in virtual meetings.
• Proven problem-solving and decision-making capabilities.
• Proactive, accountable and detail-oriented.
• Comfort with Excel, Sheets, email, and tracking tools.

Responsibilities

• Order Tracking & Monitoring across multiple locations.
• Coordinate communications between operational teams and locations.
• Maintain centralized log of issues with details and resolution status.
• Prepare weekly operational performance reports and KPI summaries.
• Identify root causes and implement practical improvements.
• Escalate critical issues with clear recommendations.

Skills

Fluent English

Clear Communication

Organizational Skills

Independent Working

Professional Presence

Problem-Solving

Decision-Making

Proactive & Accountable

Attention to Detail

Relevant Experience

Tools

Excel

Google Sheets

Email

Digital Tracking Systems

Job description

We are Hiring Operations & Order Tracking Manager

Location: Chandigarh, India (Remote)

Employment Type: Full-Time

Working Hours: Canadian Eastern Time

Industry: Operations & Business Services

About the Role

We are a Canada-based organization seeking a smart, highly organized, proactive, and results-driven Operations & Order Tracking Manager to oversee daily order tracking, operational coordination, communication, and issue resolution across multiple business locations.

The ideal candidate is an independent thinker with excellent communication skills, strong decision-making abilities, and a problem-solving mindset.

This position requires someone who can take ownership of responsibilities, work with minimal supervision, and ensure that operational issues are resolved efficiently and professionally.

Key Responsibilities

1. Order Tracking & Monitoring

• Monitor incoming and outgoing orders across multiple business locations.
• Ensure all orders are accurately tracked from receipt through completion and dispatch.
• Identify missing, delayed, incomplete, or incorrectly processed orders.
• Monitor upcoming deadlines and proactively follow up to ensure timely completion.
• Maintain accurate and up-to-date tracking records.
• Ensure outstanding orders are followed through until completion.

2. Communication & Coordination

• Handle incoming and outgoing business calls professionally and confidently.
• Act as the central point of communication between different operational teams and locations.
• Communicate issues, delays, and discrepancies clearly to the appropriate departments.
• Ensure all communications are accurate, concise, and easy to understand.
• Follow up with relevant teams to confirm that instructions are understood and actions are completed.
• Escalate critical issues to management with clear explanations and recommended solutions.

3. Issue Management & Documentation

• Maintain a centralized log of operational issues, complaints, and discrepancies.
• Document each issue with relevant details, dates, responsible parties, actions taken, and resolution status.
• Collect, upload, and organize supporting evidence, including photographs, order records, and communication history.
• Ensure all incidents are properly documented for future reference and accountability.
• Follow up on unresolved issues until satisfactory resolution.

4. Reporting & Performance Monitoring

• Prepare accurate and structured weekly operational reports.
• Track outstanding orders, delays, discrepancies, and issue resolution.
• Categorize issues by location, department, and root cause.
• Communicate department-specific issues to the relevant teams.
• Identify recurring operational problems and recommend improvements.
• Provide management with clear summaries of operational performance and outstanding concerns.

5. Problem-Solving & Decision-Making

• Independently assess operational challenges and determine appropriate actions.
• Make timely, logical, and well-informed decisions within assigned authority.
• Identify potential issues before they escalated.
• Take initiative to resolve routine problems without constant management involvement.
• Ensure problems are addressed and resolved rather than simply reported.

Required Qualifications & Skills

• Fluent English: Excellent spoken and written English, with the confidence to communicate professionally with Canadian business teams.
• Clear & Effective Communication: Ability to explain issues clearly, provide concise updates, ask relevant questions, listen carefully, and ensure information is accurately understood by all parties.
• Exceptional Organizational Skills: Ability to manage multiple priorities, maintain accurate records, and consistently meet deadlines.
• Independent Working Ability: Self-motivated, disciplined, and capable of working with minimal supervision.
• Professional & Presentable: Confident, articulate, and professional in appearance, attitude, and communication, including virtual meetings.
• Strong Problem-Solving Skills: Ability to investigate issues, identify root causes, and develop practical solutions.
• Smart Decision-Making: Strong analytical thinking, sound judgment, and the confidence to make appropriate decisions independently.
• Proactive & Accountable: Takes initiative, anticipates challenges, and follows through on responsibilities without repeated reminders.
• Attention to Detail: Maintains a high level of accuracy in order tracking, reporting, documentation, and communication.
• Technical Proficiency: Comfortable using Microsoft Excel, Google Sheets, email, and digital tracking systems.
• Relevant Experience: Previous experience in operations coordination, logistics, order management, customer service, or business administration is preferred.

Work Requirements

• Must be based in India.
• Must be available during Canadian Eastern Time business hours.
• Reliable high-speed internet connection and computer.
• Quiet, professional workspace suitable for business calls and virtual meetings.
• Ability to maintain strict confidentiality of business and client information.
• Commitment to a long-term professional opportunity.

What We Offer

• Long-term career opportunity with a Canada-based organization.
• Full-time remote working arrangement.
• Professional and collaborative work environment.
• Opportunity to take ownership of operational processes.
• Career development and growth based on performance.
• International business experience.

Who We Are Looking For

We are looking for someone who is intelligent, confident, organized, and resourceful, with the ability to manage responsibilities independently.

The successful candidate will demonstrate:

• Clear, confident, and professional communication.
• Strong organizational and time-management skills.
• Independent thinking and sound decision-making.
• A proactive approach to identifying and solving problems.
• Accountability and ownership of assigned responsibilities.
• The ability to follow through until issues are fully resolved.

This is not simply a call-handling or data-entry position. We are looking for a professional who can take responsibility, make smart decisions, communicate effectively, and contribute to the smooth functioning of daily operations.