Assistant Manager HR and Service Delivery

Northstar Safety Systemz; Chandigarh; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Northstar Safety Systemz Private Limited is seeking a Manager – HR, Hiring, CRM & Service Delivery to oversee day-to-day HR operations, recruitment, CRM coordination, employee deployment, client coordination, and end-to-end service delivery from our Chandigarh office.

The role requires 3+ years of relevant experience, excellent communication and coordination skills, and the ability to manage multiple employees, candidates, clients, projects, and internal teams simultaneously.

Qualifications

• 3+ years of relevant experience in HR, Recruitment, Hiring, Operations, Service Delivery, CRM, or Coordination.
• Graduate in any discipline.
• Strong end-to-end recruitment and hiring coordination.

Responsibilities

• Manage end-to-end HR operations, including recruitment coordination, onboarding, employee documentation, and records.
• Coordinate with candidates, employees, management, and department heads for HR requirements.
• Support recruitment activities, interview scheduling, candidate follow-ups, selection coordination, and joining formalities.
• Maintain attendance, leave, deployment, joining, exit and other HR-related records.
• Coordinate employee engagement, communication, and grievance-related matters.
• Track HR reports, MIS, and management updates.
• Manage and coordinate end-to-end service delivery for clients and projects.

Skills

HR Operations

Recruitment Coordination

CRM Management

Service Delivery

Education

Any Graduate

Tools

MS Office

Excel

CRM tools

MIS reporting

Job description

JOB DESCRIPTION

Manager HR, Hiring, CRM & Service Delivery

Company: Northstar Safety Systemz Private Limited
Job Type: Full-Time | In-Office
Location: Chandigarh
Office Address: SCO-53, Level-1 & 2, Sector 29-D, Chandigarh – 160030
Experience: 3+ Years
Qualification: Any Graduate
Salary: Depends on competency and overall CTC

Position Overview

Northstar Safety Systemz Private Limited is looking for an experienced Manager – HR, Hiring, CRM & Service Delivery to manage day-to-day HR operations, recruitment and hiring, CRM coordination, employee deployment, client coordination, and end-to-end service delivery.

The candidate should have strong communication, coordination, people-management, recruitment, CRM, follow-up, and operational skills, with the ability to manage multiple employees, candidates, clients, projects, and internal teams simultaneously.

Key Skills & Requirements

• 3+ years of relevant experience in HR, Recruitment, Hiring, Operations, Service Delivery, CRM, or Coordination.
• Graduate in any discipline.
• Strong experience in end-to-end recruitment and hiring coordination.
• Good understanding of HR operations and employee management.
• Experience in CRM management, customer coordination, and follow-up.
• Excellent verbal and written communication skills.
• Strong coordination, follow-up, and stakeholder-management skills.
• Ability to manage multiple candidates, employees, clients, projects, and internal teams simultaneously.
• Strong organizational, problem-solving, and decision-making abilities.
• Strong ownership and ability to work independently.
• Proficiency in MS Office, Excel, CRM tools, documentation, and MIS reporting.
• Ability to maintain accurate employee, candidate, client, and service-delivery records.
• Willingness to work full-time from the Chandigarh office.

Roles & Responsibilities

1. HR Responsibilities

• Manage end-to-end HR operations, including recruitment coordination, onboarding, employee documentation, and employee records.
• Coordinate with candidates, employees, management, and department heads for HR-related requirements.
• Support recruitment activities, interview scheduling, candidate follow-ups, selection coordination, and joining formalities.
• Maintain employee attendance, leave, deployment, joining, exit, and other HR-related records.
• Coordinate employee engagement, communication, and grievance-related matters.
• Ensure timely completion of HR documentation and statutory/compliance-related requirements.
• Track employee performance, deployment, and HR action points.
• Prepare and maintain HR reports, MIS, and management updates.
• Ensure proper communication of company policies, procedures, and HR processes.
• Coordinate with management for manpower planning and staffing requirements.

2. Hiring & Recruitment Responsibilities

• Manage and coordinate end-to-end hiring activities for technical, EHS, safety, and support positions.
• Understand manpower requirements from management and concerned departments.
• Prepare and coordinate job postings across relevant recruitment platforms.
• Source candidates through Naukri, LinkedIn, recruitment portals, references, databases, and other channels.
• Screen CVs and shortlist candidates based on defined job requirements.
• Conduct initial candidate coordination and preliminary screening.
• Schedule interviews and coordinate between candidates and interview panels.
• Maintain regular follow-up with candidates throughout the recruitment process.
• Track candidate status from sourcing screening interview selection negotiation joining.
• Coordinate salary discussions, offer-related communication, documentation, and joining formalities.
• Maintain a structured candidate database and recruitment MIS.
• Monitor open positions, recruitment timelines, pending candidates, and joining commitments.
• Develop and maintain a reliable talent pipeline for recurring manpower requirements.
• Coordinate with management to close positions within agreed timelines.

3. CRM Responsibilities

• Manage and maintain the company's CRM system and ensure accurate and timely data entry.
• Maintain client, prospect, contact, project, enquiry, and service-related information.
• Record and track leads, enquiries, follow-ups, opportunities, proposals, and client requirements.
• Ensure timely follow-up on leads, enquiries, proposals, and pending client actions.
• Coordinate with the sales, operations, HR, and service-delivery teams for CRM updates.
• Maintain accurate records of client communication, commitments, and action points.
• Track pending follow-ups and ensure timely closure.
• Prepare CRM MIS and management reports.
• Monitor client requirements and ensure they are communicated to the concerned internal teams.
• Ensure CRM data remains accurate, updated, and properly documented.
• Support management in tracking business opportunities and client engagement.

4. Service Delivery Responsibilities

• Manage and coordinate end-to-end service delivery for clients and ongoing projects.
• Ensure timely deployment and coordination of EHS professionals/resources at client locations.
• Act as a key coordination point between clients, employees, consultants, operations, and management.
• Monitor service-delivery schedules, manpower deployment, attendance, and project requirements.
• Ensure client requirements are communicated clearly to the concerned internal teams.
• Follow up on deliverables, reports, documentation, audits, training schedules, and other service commitments.
• Maintain regular communication with clients and ensure timely resolution of service-related issues.
• Track pending actions and ensure proper follow-up and closure.
• Monitor service quality and ensure deliverables are completed as per agreed timelines and requirements.
• Prepare service-delivery MIS, status reports, deployment reports, and management updates.
• Identify operational issues and coordinate with relevant teams for timely resolution.
• Support client relationship management and ensure high standards of customer service.
• Coordinate multiple projects and priorities while maintaining service quality and timelines.
• Ensure proper coordination of employee deployment, replacement requirements, leave, absenteeism, and resource availability.

5. Employee Deployment & Coordination

• Coordinate deployment of EHS and safety professionals as per client/project requirements.
• Maintain updated records of employee availability, deployment status, attendance, and assignments.
• Coordinate employee joining, relocation, replacement, leave, and deployment-related requirements.
• Follow up with deployed employees regarding attendance, deliverables, client requirements, and operational issues.
• Coordinate with clients regarding manpower requirements and resource availability.
• Escalate critical manpower or service-delivery issues to management promptly.
• Ensure smooth communication between field personnel and the Chandigarh office.

6. MIS, Reporting & Documentation

• Prepare and maintain HR, Hiring, CRM, Recruitment, Deployment, and Service Delivery MIS.
• Maintain trackers for:
  • Open positions
  • Candidate pipeline
  • Interview status
  • Selection and joining status
  • Employee deployment
  • Attendance and leave
  • Client requirements
  • Service deliverables
  • Pending actions
  • CRM follow-ups
• Provide periodic management updates on recruitment, manpower, service delivery, CRM, and operational activities.
• Ensure all records and documentation are accurate, updated, and readily accessible.

Ideal Candidate

The ideal candidate should be a strong coordinator and people manager who can effectively manage HR, hiring, CRM, employee deployment, client coordination, and service delivery.

The candidate must demonstrate:

• Professional communication
• Strong recruitment and hiring coordination
• CRM and follow-up discipline
• Excellent organizational skills
• People-management capabilities
• Strong ownership and accountability
• Ability to manage multiple priorities
• Client-handling and coordination skills
• Strong MIS and reporting capabilities
• Ability to work independently and meet deadlines

Key Competencies

HR Operations | Recruitment & Hiring | Talent Acquisition | Employee Coordination | CRM Management | Client Coordination | Service Delivery | Manpower Deployment | Follow-up & Closure | MIS Reporting | Documentation | Stakeholder Management | People Management | Operations Management