Operations Manager - WTF Academy, Partner Gyms & New Verticals

Witness the Fitness; Dadri, Delhi; Presencial; INR 1.500.000 - 2.200.000; Jornada completa

Descripción de la vacante

WTF Academy, part of Witness the Fitness, seeks an Operations Manager to lead its partner gym network and Academy certification operations across Delhi NCR. You will drive SOP development, dashboards, and the weekly Ops Review, while managing Academy coordinators and audit teams.

Ideal candidates have 6–10 years in networked operations, with a track record of building ops functions from scratch and coordinating trainer placements into WTF and Powered gyms.

Formación

• 6-10 years in multi-centre networks or partner/franchise operations.
• Experience setting up ops functions where SOPs did not exist; proven numbers before/after.

Responsabilidades

• Chair the weekly Verticals Ops Review and track SLAs across Metaboliq, Equipment and Reboot lines.
• Lead the Academy coordinators and partner-success/audit teams; build SOPs, checklists and dashboards from scratch.
• Oversee batch calendars, faculty rosters, practicals, exams and trainer placements into WTF and Powered gyms.

Descripción del empleo

Operations Manager - WTF Academy, Partner Gyms & New Verticals

About WTF

WTF runs 60 premium gyms plus ~200 partner gyms under WTF Powered (we run the gym for its owner and grow its revenue), with 85,000+ members. Alongside them we run WTF Academy (fitness-trainer certification courses), Metaboliq (doctor-led weight loss), WTF Equipment (installation and service) and WTF Reboot (corporate wellness).

For executors who have run a partner, franchise or multi-centre training network and owned its numbers. Not for sales-only, call-centre or project-coordinator roles.

What you own

• WTF Powered delivery: every new partner gym live within 21 days of signing; a monthly standards audit at every partner gym; the growth playbook executed on the ground, with partner revenue tracked against baseline; partner NPS and churn; collections and revenue-assurance checks.
• WTF Academy operations: batch calendar and faculty rosters; practicals inside WTF gyms, attendance, exams and certificates; placement of certified trainers into WTF and Powered gyms (70% placed within 60 days).
• One loop: partner gyms need trainers, and Academy supplies them. You run source, train, place, audit, re-train.
• The weekly Verticals Ops Review. You chair it. The Metaboliq, Equipment and Reboot leads report their SLAs into one tracker and one red/amber/green format.
• Setup: SOPs, checklists, the audit tool and dashboards built from zero, by you.
• Team: lead the Academy coordinators and partner-success / audit executives.

Who fits

• 6-10 years, with 3+ running a network of 20+ partner or franchise units or training centres. Typical backgrounds: OYO Area / Partner Account Manager; Cult.fit franchise or expansion ops; Urban Company Category Manager (partner onboarding and training); Lenskart franchise ops; training-institute centre or placement ops.
• Has set up an ops function where there were no SOPs, and can show the before and after numbers.
• In the field 3-4 days a week at partner gyms and Academy batches.

Work:

Sector 9, Noida + partner gym visits across Delhi NCR (some travel outside NCR) • full-time, on-site • 6 days • CTC 15-22 LPA + up to 3 LPA on the ops scorecard.