Operations Manager-Sales

Em Sol Co In; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Em Sol Co In in Mumbai is seeking a senior sales and delivery leader to drive customer experience, client engagement and cost efficiency within the banking-focused BPO domain. You will oversee a delivery group of team leads and executives, focusing on attrition management, operational hygiene, and value-added projects while leveraging deep expertise in domestic processes.

The ideal candidate has extensive experience in sales within hospital/insurance/hospitality spaces and proven managerial

Qualifications

• Min 8 years of sales exp (Hospital, Insurance, Hospitality domain)
• Minimum 3 years of managerial experience in a BPO environment
• Domestic Process

Responsibilities

• Work on Customer experience, People Management, Attrition & Hygiene
• Client engagement & Client Value add projects
• Cost reduction through efficiency
• Manage a delivery group of TLs & executives supporting collections LOB
• Strong Banking Domain knowledge

Skills

Customer experience

People management

Attrition management

Hygiene

Banking domain knowledge

Client engagement

Cost reduction

Delivery leadership

Job description

• Work on Customer experience, People Management, Attrition & Hygiene
• Client engagement & Client Value add projects
• Cost reduction through efficiency
• Manage a delivery group of TLs & executives supporting collections LOB
• Strong Banking Domain knowledge

Required Candidate profile

• Min 8 years of sales exp (Hospital, Insurance, Hospitality domain)
• Minimum 3 years of managerial experience in a BPO environment
• Domestic Process