Operations Manager- Customer support

Ghrs Training; Hyderabad; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Ghrs Training in Hyderabad is seeking an Operations Manager to oversee the outbound sales process for the US market and manage international voice operations. The role requires 8 years in the BPO sector and 2 years of documented operations management experience, with a night-shift, work-from-office setup.

The candidate should be a graduate with strong leadership and process improvements expertise to drive efficiency and customer satisfaction in a global support environment.

Qualifications

• 8 years of experience in BPO industry.
• Mandate skills- Customer support/Presales/Bid management/RFP/RFX/Contact centre operations.
• 2 years of on paper exp as an Operations manager.
• WFO- Night shift in Hyderabad.
• Graduates.

Responsibilities

• Oversee outbound sales process for US market.
• Manage international voice process operations.
• Lead and coordinate with cross-functional teams to ensure SLA achievement.

Skills

Customer support

Presales

Bid management

RFP

RFX

Contact centre operations

Operations management

Education

Bachelor's degree

Job description

• 8 Years of exp required in BPO Industry
• Mandate skills- Customer support/Presales/Bid management/RFP/RFX/Contact centre operations
• 2 Years of on paper exp as a Operations manager
• Hyderabad
• WFO- Night shift
• Graduates
• ctc- 17 lpa
• Contact-9509529566

Skills highlighted with '' are preferred keyskills

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