Operations Manager | BPO | Outbound Sales /Operations | Kolkata

Fastinfo Legal Service; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Growth Opportunity

PLI

On-time salary

Job summary

Fastinfo Legal Service is seeking a dynamic Sales Operations Manager in Kolkata to monitor key BPO metrics, drive performance management, and improve sales conversion, productivity, attendance, occupancy, and SLA adherence. You will develop strategies to enhance sales revenue, customer experience, and operational efficiency.

The ideal candidate will have strong knowledge of sales processes and BPO operations, along with excellent leadership experience managing large teams in performance-driven

Qualifications

• Strong knowledge of sales processes and operations Management with BPO experience.
• Excellent leadership experience and handling large teams and performance-driven environments will be preferred.

Responsibilities

• Monitor key BPO metrics as sales performance monitoring and performance management, Sales Conversion, Productivity, Attendance, Occupancy, SLA.
• Develop strategies to improve sales revenue, customer experience, operational efficiency and team productivity.

Skills

Sales processes

BPO experience

Operations management

Job description

Monitor key BPO metrics as sales performance monitoring and performance management,Sales Conversion,Productivity,Attendance, Occupancy,SLA.

Develop strategies to improve sales revenue,customer experience, operational efficiency and team productivity.

Required Candidate profile

Strong knowledge of sales processes and operations Management with BPO experience.

Excellent leadership experience and handling large teams and performance-driven environments will be preferred.

Perks and benefits

• Growth Opportunity.
• PLI.
• On time salary.