Operations Manager(Pharma Warehouse and Clinical Trail) (Maharashtra)

Aarvi Encon; India; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Aarvi Encon in India is seeking an Operations Manager to oversee warehouse operations for receipt, storage, returns and dispatch in a GMP facility. You will lead a team of 8-10 FTEs across operations, order processing, and packaging activities, ensuring compliance with DCGI, GMP, GCP and quality systems.

The role emphasizes project management, vendor coordination, data reporting, and continuous improvement, with responsibilities including batch packing records, QC checks, CAPA implementation,

Qualifications

• Graduate or postgraduate in pharmacy or equivalent.
• MBA in Logistics & Supply Chain Management preferred.

Responsibilities

• Oversee warehouse operations: receipt, storage, dispatch, returns.
• Lead 8–10 FTEs across Operations, Order Processing, Facilities Maintenance and packaging.
• Ensure equipment validation/calibration for proper CTM storage per GMP.
• Manage vendor qualification, management and performance evaluation for warehouse and production.
• Ensure control of CTM and plan GMP activities per client requirements.
• Review and obtain Client approval for batch packing records and QA checks.
• Provide guidance to teams on SOPs, staffing, training and capacity management.
• Drive data reporting, SAP data accuracy and regular monthly reports.
• Lead problem solving, root cause analysis and CAPA.
• Coordinate cross-functional projects with Clients and Vendors.

Skills

Data analysis

SAP reporting

Vendor management

Project management

Continuous improvement

Education

Graduate or postgraduate in pharmacy

MBA in Logistics & Supply Chain Management

Tools

SAP

Job description

OPENING FOR AN OPERATIONS MANAGER (PHARMA WAREHOUSE)

Purpose of the Role:

• The Operations Manager is responsible for the warehouse operations of Receipt, Dispatch, Returns and Storage in a GMP facility.
• Manage areas with the current responsibility of approx. 10 FTEs accountable for Operations, Order Processing, Facilities Maintenance, Project Management, secondary packaging & labelling activities.

Expectations of the Role:

1. Operational Management
   • Oversee daily operations in the Warehouse, Project Management, Production team.
   • Managing the secondary packaging & labelling activities of the assigned Projects, support the Production, Project Management
   • Ensure availability of equipment and their validation/calibration for the proper storage of Clinical Trial Material (CTM) as required.
   • Oversee vendor qualification, vendor management and vendor performance evaluation for warehouse and production.
   • Ensure control of the CTM and plan the GMP activities as per the client requirements.
   • Ensure timely completion and review of batch packing records, processing for QA checks and obtain the Client approval.
2. Resources & Training
   • Ensure adequate resources are provided to conduct Operations in a timely manner for below:
   • Standard Operations Procedures
   • Staffing within FTE Budget
   • Effective training
   • Capacity Management to achieve operational goals
   • Follow ICH-GCP, WHO Guidelines, GxP, Good Documentation Practices.
3. Quality requirements
   • Ensure all Operations activities are conducted in line with:
   • Regulations (DCGI), GMP, GCP, GSDP
   • Requirements (ZP regional guidelines, SOPs, DPIs, agreements)
   • Safety measures
   • Clients requirements
   • Support for Client audits
   • Manage Non-Conformance, deviation, identify root cause and implement CAPA.
4. Project Management
   • Provide guidance to the team, and especially to Project Coordinators while setting up new projects/ recent projects for GMP.
   • Ensure the good management of all protocols/studies and overall, Clients requests satisfaction.
   • Supervise the documentation and filing of operational documents (DPI, Inbound, Outbound, labelling, return, destruction, BPR, production etc).
   • Supervise and prioritize the actual processes (Inbound, Outbound, labelling, return, destruction, etc).
5. External Communication
   • Lead and drive communication with Client for project management.
   • Liaise with Client for problem solving or issue escalation.
   • Liaise with Vendors and work towards cost-efficient supplier management.
6. Data analysis and reporting.
   • Provide reports and data analysis on a regular basis (monthly reports).
   • Oversee the reporting process and ensure Clients receive agreed reporting in a timely manner with blinding consideration.
   • Drive accuracy of SAP Data and reporting.
7. Comparator sourcing.
   • Ensure adequate resources are available for comparator sourcing.
   • Ensure the turnaround and report to the Procurement team in a timely manner.
8. Depot Support
   • Support Country Head, Clinical Reach India in various ad-hoc projects.
   • Management of the Operational Teams, ensure all activities meet timelines and elevate issues as required.
9. Continuous improvement
   • Develop SOPs and work toward a constant process improvement.
   • Actively identify and propose solutions to issues as they arise and implement them with stakeholder approval and engagement.

Attributes Required (Must-Have)

Required educational level

• Graduate/postgraduate in pharmacy or equivalent
• MBA in Logistics & Supply Chain Management is preferred

Required working experience

• 8-10 years in a similar operations management role in a pharma or clinical trial supplies storage facility.
• At least 5 years in a supervision / management position.
• Experience in liaising with Clients / external parties.
• Participated in operations improvement / implementation projects, preferably systems implementation.
• Experience in cold chain management preferred.
• Experience in establishing new Depo preferred. .