Operations Manager - Kolkata

Cushman & Wakefield; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cushman & Wakefield seeks an Operations Manager to lead end-to-end IFM operations across client portfolios in India. You will drive profitability, governance, and service excellence while managing large teams and vendor partners.

The role requires IPC industry experience, strategic planning, and strong stakeholder engagement to grow accounts and improve efficiency across Hard/Soft Services and Workplace Experience.

Qualifications

• Experience in Integrated Facility Management (IFM) across multiple client sites.
• Strong background in IPC industry and managing large teams.
• Proven ability to drive profitability, cost optimization and service quality.

Responsibilities

• Lead end-to-end IFM operations across client portfolios.
• Ensure delivery of Hard & Soft Services, Workplace Experience, and Vendor Management.
• Drive SLA/KPI adherence and operational efficiency.
• Oversee budgeting, forecasting, and monthly financial reporting (P&L).
• Build strong client relationships and identify growth opportunities.
• Lead audits, governance reviews, and risk/ compliance activities.

Skills

IFM

P&L Management

Budgeting

Vendor Management

Stakeholder Management

Team Leadership

Operational Excellence

Financial Analysis

Negotiation

Strategic Planning

Risk & Compliance

Client Relationship

Job description

Role & responsibilities

Job Purpose

The Operations Manager will be responsible for leading end-to-end IFM operations across client portfolios, ensuring operational excellence, customer satisfaction, financial performance, and business growth. The role requires a seasoned facilities management professional with strong experience in the IPC industry, capable of managing large teams, driving profitability, and maintaining high service standards.

Key Responsibilities

Operations Management

• Lead and manage Integrated Facility Management (IFM) operations across multiple client sites.
• Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management.
• Drive service excellence through SLA and KPI adherence.
• Implement best practices, compliance standards, and operational efficiencies.
• Conduct regular site audits and governance reviews.

Business Leadership

• Act as the primary business lead for assigned accounts/portfolios.
• Build and maintain strong client relationships at senior stakeholder levels.
• Identify opportunities for account growth, cross-selling, and service enhancement.
• Lead account reviews, business presentations, and strategic planning discussions.

Financial Management (P&L Ownership)

• Own and manage the Profit & Loss (P&L) for assigned accounts/business units.
• Ensure revenue achievement, margin improvement, and cost optimization.
• Monitor budgeting, forecasting, financial reporting, and variance analysis.
• Drive productivity initiatives and operational efficiencies to improve profitability.

Budget Tracking & Reporting (BTR)

• Manage Budget Tracking & Reporting (BTR) processes.
• Ensure accurate financial forecasting and budget adherence.
• Track monthly financial performance and provide management reports.
• Identify financial risks and implement corrective actions.

  Vendor & Contract Management

  • Manage vendor performance, contract compliance, and commercial negotiations.
  • Ensure service partners deliver according to contractual obligations.
  • Drive vendor optimization and cost-control initiatives.

  Team Leadership

  • Lead and mentor site teams, facility managers, and support functions.
  • Drive employee engagement, performance management, and capability development.
  • Foster a culture of accountability, customer focus, and continuous improvement.

  Compliance & Risk Management

  • Ensure compliance with statutory, EHS, quality, and client-specific requirements.
  • Conduct risk assessments and implement mitigation plans.
  • Drive health, safety, and sustainability initiatives across sites.

  Key Skills & Competencies

  • Integrated Facility Management (IFM)
  • Business Leadership
  • P&L Management
  • BTR (Budget Tracking & Reporting)
  • Client Relationship Management
  • Commercial Acumen
  • Strategic Planning
  • Vendor & Contract Management
  • Stakeholder Management
  • Team Leadership
  • Financial Analysis & Budgeting
  • Negotiation Skills
  • Operational Excellence
  • Risk & Compliance Management

  Preferred Candidate Profile

  • Strong IPC industry background with exposure to multinational corporate clients.
  • Proven track record of managing high-value accounts and large teams.
  • Ability to balance operational excellence with commercial performance.
  • Excellent communication, presentation, and stakeholder management skill