Operations Manager, INFC Operations

Amazon; Thane; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amazon INFC in Thane, Maharashtra is seeking an Operations Manager to lead a large team and own end-to-end operations across Outbound, FCD, Changeops or IB. The role focuses on building level cost efficiencies and driving KPI-driven initiatives.

You will oversee safety, quality, productivity and performance, plan strategically, forecast demand, and develop leaders through stakeholder and project management across cross-functional teams.

Qualifications

• Bachelor's degree or equivalent.
• 3+ years of employee and performance management experience.
• Willing to work a flexible schedule including weekends, nights, and holidays.
• Experience leading large teams and cross-functional projects.
• Knowledge of Amazon ERP systems and capacity planning.

Responsibilities

• Ensure a safe work environment for all associates and team.
• Lead and supervise a team of Area Managers and TLs.
• Oversee safety, quality, productivity and performance delivery of operations.
• Strategic planning and forecasting; appraise performance; resolve problems; staffing needs.
• Review forecasts to meet building objectives and throughput goals.
• Lead process improvement initiatives and cross-functional projects.

Skills

People management

Leadership

Performance management

Strategic planning

Stakeholder management

Project management

Education

Bachelor's degree or equivalent

Tools

ERP systems

Job description

Job Title: Operations Manager

Job Description: A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Responsibilities

• Ensure a safe work environment for all associates and team


• Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations


• Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations


• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs


• Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.


• Ensure BM rates and OP2 throughput deliverables


• Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices


• Proactively identify and lead process improvement initiatives


• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.


• Lead ART events from capacity planning perspective and prepare Man, Material, and Machine


• Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.


• Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.


• Manage People and team development


• Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.


• Create leaders and talent pipeline. Good stake holder management and project management skills


• Do cross functional and cross mile interfacing and take up for the best practices and initiatives


• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic Qualifications

• Bachelor's degree or equivalent

Preferred Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


• 3+ years of employee and performance management experience

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