Operations Manager, West-AMD2

SupportFinity™; Ahmedabad District; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Inclusive workplace culture

Support for workplace accommodations

Job summary

A global e-commerce company is looking for an Operations Manager to oversee end-to-end operations in Ahmedabad, India. This key role involves leading a team, ensuring safety, quality, and productivity across various functions. The ideal candidate will have 6-10 years of experience in operations management, preferably with an Engineering or MBA background. The role also requires strategic planning and a focus on developing team capabilities. Exceptional process improvement and leadership skills are essential for success in this position.

Qualifications

• 6-10 years of experience in operations management.
• Experience in lean process improvement.
• Leadership in a fast-paced environment.

Responsibilities

• Ensure a safe work environment for all associates.
• Lead and supervise a team of Area Managers and associates.
• Drive productivity and performance of outbound operations.
• Manage people and team development.
• Implement process improvement initiatives.
• Lead capacity planning and resource management with finance teams.
• Develop leaders and talent pipelines across FC interfaces.

Skills

Safety management

Team leadership

Process improvement

Strategic planning

Operational performance management

ERP systems

Education

Engineer/MBA

MBA

Tools

ERP systems

Job description

Summary

The Operations Manager has complete responsibility for end‑to‑end FC operations in his or her function along with building level cost efficiencies at a Six sigma level, running regional/national key initiatives, ensuring quality and building health, and employee engagement and development across FC interfaces.

Responsibilities

• Ensure a safe work environment for all associates
• Lead and supervise a team of Area Managers, Team Leads, and associates in outbound operations
• Responsible for the overall safety, quality, productivity, and delivery performance of outbound operations
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to meet overall building objectives
• Ensure building health and inventory metrics with best‑in‑class quality metrics
• Ensure BM rates and OP2 throughput deliverables
• Interface with other OMs and adopt best practices cross‑functionally
• Proactively identify and lead process improvement initiatives
• Understand system interventions for order processing; communicate new process implementation and control measures to teams
• Lead ART (Annual Sale) events from capacity planning perspective; prepare Man, Material, Machine data
• Plan machine resources periodically and reduce capacity constraints with resource planning and finance teams
• Ensure best practices in people management; accountable for FC compliance, connections, and scorecards
• Manage people and team development
• Understand flex levers and adopt Amazon technicalities and ERP systems
• Create leaders and talent pipeline; demonstrate stakeholder and project management skills
• Interfacing cross‑functionally to promote best practices and initiatives

Qualifications

Preferably Engineer/MBA with 6‑10 years of experience.

Team

A team of Area Managers and Team Leads with 3+ years of employee and performance management experience, 2+ years of Amazon experience, flexible scheduling, and lean process improvement experience.

Benefits & Inclusion

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, we provide support for the interview or onboarding process.