Ops Mgr, Last Mile (SSD,QC), IN QC, SSD

Amazon Inc.; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Amazon India’s IN QC and SSD Last Mile Operations team is seeking an Operations Manager to lead end-to-end LM operations across a cluster of sites, driving last mile capacity, cost-to-serve improvements, and an outstanding customer experience.

You will build and mentor a team of operations leaders, collaborate with planning, technology, finance and PXT, scale existing lines and onboard new verticals, and foster a data-driven culture while ensuring safety, quality, and process standards.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Responsibilities

• Own and drive operational performance across a cluster of sites, with accountability for last mile capacity, cost efficiency, and customer experience metrics
• Lead, coach, and develop a team of operations leaders, building organizational depth and succession pipelines
• Partner with internal teams (planning, technology, finance, PXT) and external partners to ensure operational readiness and business continuity
• Support the scaling of existing business lines and the onboarding of newer business verticals.
• Identify operational gaps, drive root cause analysis, and implement sustainable solutions
• Champion a data-driven culture, leveraging metrics and insights to inform decisions and track performance
• Ensure compliance with safety, quality, and process standards across all sites

Skills

People management

Performance management

Education

Bachelor's degree

Job description

We are looking for a results-driven Operations Manager to lead end-to-end LM operations for a cluster of sites within the IN QC, SSD organization. In this role, you will be responsible for driving Last mile (OTR) capacity, optimizing cost-to-serve, and delivering a superior customer experience across both established and emerging business lines.

Key job responsibilities

1. Own and drive operational performance across a cluster of sites, with accountability for last mile capacity, cost efficiency, and customer experience metrics
2. Lead, coach, and develop a team of operations leaders, building organizational depth and succession pipelines
3. Partner with internal teams (planning, technology, finance, PXT) and external partners to ensure operational readiness and business continuity
4. Support the scaling of existing business lines and the onboarding of newer business verticals.
5. Identify operational gaps, drive root cause analysis, and implement sustainable solutions
6. Champion a data-driven culture, leveraging metrics and insights to inform decisions and track performance
7. Ensure compliance with safety, quality, and process standards across all sites

About the team

You will be joining IN QC and SSD Last mile (OTR) Operations team — the engine behind Amazon's fast delivery network in India. Our team operates at the intersection of speed, scale, and customer obsession, powering Amazon NOW, Same-Day Delivery (SSD) and Amazon Pharmacy.

We are builders. This is not a team that manages steady-state — we are actively designing, launching, and scaling one of the most complex ultra-fast delivery networks in the world. Every day, we solve hard problems: shrinking delivery windows, expanding to new cities, onboarding new business verticals, and raising the bar on what "fast" means for our customers.

Our team is made up of operations leaders and program managers who are analytical, relentlessly customer-focused, and energized by the challenge of building at pace.

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.