Operations Manager - I, EasyShip

Amazon Inc.; Bengaluru; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Amazon India is seeking an Operations Manager II to lead day-to-day seller experience operations, drive performance metrics, and manage a team of Operations Executives. You will execute BAU processes and initiatives to deliver consistent seller outcomes, focusing on performance management and cross-functional program execution.

The role requires strong data-driven decision making, stakeholder collaboration, and the ability to manage multiple priorities in a fast-paced environment.

Qualifikationen

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Aufgaben

• Seller Performance Management
• Reporting & Data Management
• Program Management & Innovation
• Analytics, Automation & Reporting Frameworks
• Cross-Functional Influence & Stakeholder Management
• Execute daily seller experience operations including proactive/reactive calling, escalation management, and rescue management
• Monitor and drive seller experience metrics within the assigned seller cohort
• Manage D+1 rescue operations, holiday management, and contingency management
• Conduct daily performance deep dives and implement corrective actions for underperforming sellers

Kenntnisse

Employee & performance management

Ausbildung

Bachelor's degree

Jobbeschreibung

Amazon is looking for a motivated individual for the profile of Operations Manager II to easy ship sellers. Role entails for managing day-to-day seller experience operations, executing established processes, and driving operational metrics within a defined scope. The individual will focus on BAU operations execution, seller performance management, lead or initiate program initiatives and independently manage multiple stakeholders. The ideal candidate is detail-oriented, data-driven, and capable of managing a team of Operations Executives to deliver consistent operational outcomes.

Key job responsibilities

• Seller Performance Management
• Reporting & Data Management
• Program Management & Innovation
• Analytics, Automation & Reporting Frameworks
• Cross-Functional Influence & Stakeholder Management

A day in the life

• Execute daily seller experience operations including proactive/reactive calling, escalation management, and rescue management
• Monitor and drive seller experience metrics (FDPS, LSR, CR, DEA, FOPS, C2P) within the assigned seller cohort
• Manage D+1 rescue operations, holiday management, and contingency management to ensure customer promise adherence
• Conduct daily performance deep dives and implement corrective actions for underperforming sellers

About the team

The team manages External Fulfillment channels for Amazon India and seller side operations for emerging / ROW team. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.