Operations Manager – Ayurveda Wellness Center

S a N Y O M; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Sanyom Ayurveda seeks an Operations Manager to oversee the Ayurveda Wellness Center's daily operations, patient experience, and therapy scheduling. The role collaborates with Ayurvedic physicians and therapy teams to ensure smooth coordination of Netra and Panchakarma services while maintaining high standards of care and facility safety.

Responsibilities include managing appointments, room allocations, inventory, billing, and patient records, along with leading non-clinical staff and

Qualifications

• Typically 3–5 years of experience in healthcare, wellness, Ayurveda, hospitality, or service operations.
• Experience managing appointments, staff schedules, vendors, inventory, billing processes, and patient-facing service operations.
• Familiarity with clinic or hospital management software and standard office tools.
• Prior exposure to Ayurveda, Panchakarma, ophthalmic wellness services, or therapy-center operations is preferred.

Responsibilities

• Oversees daily operations and patient flow, coordinating consultations, therapy schedules, staff, facilities, and supplies.
• Supervise reception, therapy support, housekeeping, and other non-clinical operations staff; prepare rosters and onboarding.
• Maintain readiness and cleanliness of treatment rooms and common areas; ensure equipment maintenance and safety checks.
• Coordinate Ayurveda camps and community outreach, including logistics and vendor coordination.
• Ensure privacy, patient dignity, and respectful care; handle complaints and escalate clinical concerns when needed.

Skills

Strong organization

Effective communication

Team coordination

Problem solving

Education

Bachelor’s degree in healthcare administration or related field

Tools

Clinic management software

MS Office

Job description

Operations Manager – Ayurveda Wellness Center

Oversees daily operations and the patient experience at the Ayurveda wellness center in Bangalore, coordinating consultations, Netra and Panchakarma schedules, staff, facilities, and supplies.

Employment

Location

Experience

Typically 3–5 years

Reports to

Center Director / Owner

Schedule

Monday to Saturday, 9am to 6pm

Role overview

The Operations Manager oversees the center’s daily operations and patient experience, ensuring that consultations, Netra and Panchakarma therapy schedules, staff, facilities, supplies, and administrative processes run reliably. The role works closely with the center’s Ayurvedic physicians and therapy teams while keeping clinical decisions and treatment delivery under qualified practitioners.

Daily operations and patient flow

• Coordinate daily appointments, consultations, therapy sessions, admissions, and follow-up visits.
• Maintain clear schedules and room allocations for Netra and Panchakarma services.
• Reduce waiting times, prevent scheduling conflicts, and manage cancellations and rescheduling.
• Ensure reception, patient records, billing, and discharge or follow-up processes are handled consistently.
• Resolve routine operational issues and elevate clinical concerns to the appropriate practitioner.

Therapy coordination and service quality

• Coordinate operational readiness for therapies such as Netra procedures and Panchakarma programs, based on the center’s approved service list.
• Confirm that rooms, equipment, linens, oils, medicines, and other approved materials are available before sessions.
• Coordinate treatment schedules with physicians and therapists; communicate patient preparation and aftercare instructions as provided by the clinical team.
• Monitor service delivery and patient feedback, addressing operational gaps without directing diagnosis or treatment.
• Support consistent patient communication, privacy, dignity, and respectful care.

Team leadership

• Supervise reception, therapy support, housekeeping, and other non-clinical operations staff.
• Prepare staff rosters, assign duties, monitor attendance, and coordinate onboarding and operational training.
• Promote clear handoffs between the front desk, practitioners, therapists, pharmacy or dispensary, and accounts staff.
• Address service or conduct concerns fairly and elevate clinical performance matters to the appropriate clinical lead.

Facilities, hygiene, and safety

• Maintain readiness, cleanliness, and upkeep of consultation rooms, therapy areas, waiting spaces, and common areas.
• Coordinate cleaning schedules and ensure supplies are replenished.
• Maintain checks for equipment functionality, safe storage, and maintenance records.
• Support the center’s infection prevention, patient safety, emergency response, and incident reporting procedures.
• Coordinate facility repairs and vendor visits to minimize disruption to patient care.

Inventory and procurement

• Track usage and stock levels for therapy supplies, oils, linens, consumables, and other center-approved materials.
• Coordinate purchasing, receipt, storage, expiry monitoring, and stock reconciliation.
• Maintain vendor records and follow approved procurement and payment processes.
• Escalate shortages, quality concerns, or expired or damaged supplies promptly.

Ayurveda camps and community outreach

• Lead the planning and on-the-ground execution of Ayurveda camps in residential communities and other approved venues.
• Coordinate with RWAs, community representatives, venue contacts, and event management vendors to confirm dates, permissions, space, access, and event requirements.
• Plan camp logistics, including site layout, registration and patient flow, seating, tables, power, signage, standees, banners, and other approved promotional or operational materials.
• Arrange transportation and timely delivery of equipment, supplies, records, and materials needed by doctors and therapists.
• Coordinate camp schedules, staffing, setup, and briefings with the clinical team; ensure doctors and therapists have the operational support they need to conduct the camp successfully.

Patient service and communication

• Help patients understand the center’s appointment process, service logistics, fees, and non-clinical policies.
• Handle complaints with empathy, document the issue, coordinate a timely response, and elevate clinical concerns.
• Support appropriate follow-up and feedback collection while protecting patient confidentiality.

Policies and compliance

• Implement center policies for patient records, privacy, consent workflows, cash handling, workplace conduct, and incident reporting.
• Maintain required operational documentation and coordinate with management on applicable local registrations, inspections, and compliance requirements.
• Ensure that staff understand their roles and do not provide clinical advice outside their qualifications.

Qualifications

• Bachelor’s degree in healthcare administration, hospital management, business administration, hospitality management, or a related field; equivalent relevant experience may be considered.
• Typically 3–5 years of experience in healthcare, wellness, Ayurveda, hospitality, or service operations, including team or site coordination.
• Experience managing appointments, staff schedules, vendors, inventory, billing processes, and patient-facing service operations.
• Familiarity with clinic or hospital management software and standard office tools.
• Prior exposure to Ayurveda, Panchakarma, ophthalmic wellness services, or therapy-center operations is preferred.

Skills and attributes

• Strong organization, scheduling, and follow-through.
• Calm, respectful communication with patients and staff.
• Ability to coordinate multiple teams and resolve day-to-day operational problems.
• Sound judgment in escalating clinical, safety, privacy, or financial concerns.
• Attention to detail in records, inventory, cash handling, and reporting.
• Discretion when handling sensitive patient information.
• Commitment to culturally respectful, patient-centered service.

Performance measures

Performance may be assessed using measures such as:

• Appointment adherence, patient waiting time, and schedule utilization.
• Patient feedback, complaint resolution time, and service recovery.
• Therapy-room readiness and availability of required supplies.
• Accuracy and timeliness of records, billing, and daily reconciliation.
• Inventory variance, expiry-related losses, and procurement timeliness.
• Staff attendance, roster coverage, and completion of operational training.
• Timely closure of facility, safety, and maintenance issues.