Operations Manager

CDL Fineshine; Surat; On-site; INR 600,000 - 1,000,000; Full time

Job summary

CDL Fineshine in Surat is seeking an Operation Manager to lead cross-department coordination across Sales, Design, Production, Logistics, Procurement, and Accounts. You will drive process improvements and ensure timely order fulfillment while managing budgets and quality control.

The role requires strong leadership, a hands-on approach to SOPs, and the ability to monitor KPIs to identify and close gaps in operations.

Qualifications

• Experience in coordinating multiple departments and driving SOPs.
• Strong ability to analyze KPIs and implement improvements.
• Proven leadership and mentoring of teams across functions.

Responsibilities

• Coordinate across Sales, Designing, Production, Logistics, Procurement, and Accounts.
• Review meetings and workflow management between departments.
• Plan, monitor, and optimize day-to-day operations to meet goals.
• Develop SOPs and implement best practices for accountability.
• Collaborate with Sales to ensure on-time order fulfillment.
• Oversee design, production timelines, and order prioritization.
• Monitor shipping timelines, packaging, insurance, and certifications.
• Work with procurement to source diamonds, metals, and materials.
• Track costs, budgeting, and minimize wastage and rework.
• Lead department heads and foster accountability and improvement.

Skills

Coordination

Operations management

Process improvement

Team leadership

Job description

Role: Operation Manager

Key Roles & Responsibilities:

• Cross-Departmental Coordination
• Ensure seamless coordination between Sales, Designing, Production, Logistics, Procurement (Diamond & Metal), and Accounts departments.
• Conduct regular review meetings and manage inter-department workflows.
• Strategic Operations Management
• Plan, monitor, and optimize day-to-day operations to achieve company goals.
• Analyze operational data and KPIs to identify process gaps and implement improvements.
• Develop SOPs and implement best practices for smoother execution and accountability.
• Sales & Order Fulfillment
• Collaborate with the sales team to plan and execute customer orders on time.
• Ensure clear communication of order requirements to design and production teams.
• Supervise post-order workflows including quality control, shipping, and documentation.
• Design & Production Interface
• Coordinate with the design team to finalize technical drawings, CADs, and customer approvals.
• Oversee production timelines, resolve delays, and manage order priorities.
• Logistics & Dispatch
• Monitor shipping timelines and coordinate with logistics for both domestic and international deliveries.
• Ensure packaging, certifications, and insurance are handled correctly.
• Procurement & Inventory
• Work with procurement team to ensure timely sourcing of diamonds, metals, and other raw materials.
• Monitor inventory levels and consumption trends to avoid bottlenecks.
• Accounts & Cost Monitoring
• Liaise with the accounts team to track costing, billing, and client payments.
• Maintain operational budgets and minimize overhead by controlling wastage and rework.
• Team Leadership
• Manage and mentor department heads and team members across functions.
• Drive a culture of accountability, ownership, and continuous improvement.

Location: Katargam, Surat

Job Timing: 9:00 am to 7:00 pm