Operations Manager

Anlage Infotech; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Anlage Infotech in Mumbai seeks an experienced Operations Manager to lead facility operations and staffing across departments, ensuring SOPs are followed and vendor staff are managed on site.

You will drive customer satisfaction and financial results by maintaining clean facilities, addressing complaints, planning events, and supervising the team with a focus on cost efficiency and operational excellence. Mumbai-based candidates preferred.

Responsibilities

• Manage the overall operations and staffing needs for the facility.
• Ensure that SOPs are in place for each area and are being followed by the team
• Manage all outsourced vendors and their staff at site
• Assist in planning and implementing procedures for special events and banquet functions.
• Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
• Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
• Address member and guest complaints and ensure that appropriate corrective actions are taken.
• Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
• Interview, select, train, supervise, counsel and discipline all service employees in the facility.
• Ensure a safe working environment for all employees.
• Review financial reports and statements to determine how Operations is performing against budgets
• Strive to improve service performance.
• Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Financial Management capable of operating within the constraints of the budget and providing timely reporting of financial performance
• Annual Budget preparation - Prepare annual budget for staffing and operating expense.
• Develop systems and procedures that achieve higher cost efficiency and customer satisfaction
• Demonstrates urgency in response and handling of customer problems and complaints
• To give proper attention to the grooming of self and anyone else who comes in contact with the customer
• Manage and supervise the team - Roster, behavioural issues, coordination, communication, training & discipline
• Check on the team's work, responsibilities and their performance on a timely basis.
• Be Innovative and give ideas/suggestions in enhancing customer experience, budgeting, process, maintenance & upkeep
• Ensure to be Punctual, courteous, helpful, team-player, cheerful, and to all maintain discipline in all guest areas and ethical behaviour
• Ensure that SOPs are in place for each area and are being followed by the team
• Manage all outsourced vendors and their staff at site
• Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results

Job description

Role & responsibilities

Job Duties and Responsibilities

• Manage the overall operations and staffing needs for the facility.
• Ensure that SOPs are in place for each area and are being followed by the team
• Manage all outsourced vendors and their staff at site
• Assist in planning and implementing procedures for special events and banquet functions.
• Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
• Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
• Address member and guest complaints and ensure that appropriate corrective actions are taken.
• Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
• Interview, select, train, supervise, counsel and discipline all service employees in the facility.
• Ensure a safe working environment for all employees.
• Review financial reports and statements to determine how Operations is performing against budgets
• Strive to improve service performance.
• Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Financial Management capable of operating within the constraints of the budget and providing timely reporting of financial performance
• Annual Budget preparation - Prepare annual budget for staffing and operating expense.
• Develop systems and procedures that achieve higher cost efficiency and customer satisfaction
• Demonstrates urgency in response and handling of customer problems and complaints
• To give proper attention to the grooming of self and anyone else who comes in contact with the customer
• Manage and supervise the team - Roster, behavioural issues, coordination, communication, training & discipline
• Check on the team's work, responsibilities and their performance on a timely basis.
• Be Innovative and give ideas/suggestions in enhancing customer experience, budgeting, process, maintenance & upkeep
• Ensure to be Punctual, courteous, helpful, team-player, cheerful, and to all maintain discipline in all guest areas and ethical behaviour
• Ensure that SOPs are in place for each area and are being followed by the team
• Manage all outsourced vendors and their staff at site
• Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results

Required Experience

• 510 years of experience in hospitality, wellness resort, luxury resort, hotel, or healthcare operations.
• Minimum 35 years in a managerial or leadership role overseeing multi-department operations.
• Experience in team management, budgeting, guest relations, vendor management, and SOP implementation.

Preferred from Hotels, Resorts, Hospitality, Hospital

[Not looking for restaurant / f&b management]

Location - Bhiwandi, Upper Thane, Thane.

[Please note, we are looking for only Mumbai candidates or people who have their roots from Mumbai]