Operations Manager

BCD Travel; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

Everyone has a voice

Make your move

Comprehensive healthcare

Education support

Travel and hotel discounts

Sustainability opportunities

Employee recognition program

Job summary

BCD Meetings & Events (BCD M&E) in Mumbai is seeking an Operations Manager to drive end-to-end event execution, vendor relations, and budget oversight. The role requires a strong customer service background and deep experience in purchasing/meeting planning.

You will coordinate complex programs and collaborate with internal teams to deliver exceptional experiences. The position is based in Mumbai (WFO) with opportunities for growth, travel readiness, and a supportive, flexible environment that

Qualifications

• Strong customer service background.
• Minimum 8 years of purchasing/meeting planning experience (hotel/industry preferred).
• Proficiency in Microsoft Office and SharePoint.
• Knowledge of the event industry.

Responsibilities

• Site inspections: conduct inspections, prepare notes, budgets, itineraries, timelines.
• Vendor management: negotiate and procure ground transportation, entertainment, and décor with approved vendors.
• Financial oversight: ensure timely payments, manage deposits, reconcile final billing, and oversee budgets.
• Program coordination: develop agendas, proposals, and event overviews; conduct briefings.
• Sourcing: identify destinations, hotels, venues, and air options aligned with goals.
• Attrition management: track cancellations, deposits, and schedules.
• Creative direction: coordinate participant communications, save-the-dates, registrations, signage, and badges.

Skills

Customer service

Vendor relations

MS Office & SharePoint

Education

8+ years purchasing/meeting planning

Tools

MS Office & SharePoint

Job description

Job Description

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 2,000 people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

Essential Duties & Responsibilities

The Operations Manager is accountable for, but not limited to:

• Site inspections: Conduct inspections, prepare notes, budgets, itineraries, and timelines.
• Vendor management: Utilize BCD M&E preferred hotel agreements and approved DMCs; negotiate and purchase ground transportation, entertainment, and décor.
• Financial oversight: Ensure timely supplier/vendor payments, manage deposits, reconcile final billing, and oversee program budgets.
• Program coordination: Develop and implement agendas, proposals, and event overviews; conduct pre- and post-program briefings.
• Sourcing: Identify destinations, hotels, venues, and air options aligned with departmental goals.
• Attrition management: Track cancellations, deposits, and vendor schedules.
• Creative direction: Facilitate participant communications, including save-the-dates, registration, gifts, signage, and name badges.

Key Contacts / Relationships

• Internal: Client Servicing Team, Events Production, Events Operations/Conceptualizers
• External: Clients and prospects

Education / Knowledge / Experience

Essential

• Strong customer service background
• Minimum 8 years of purchasing/meeting planning experience (industry/hotel preferred)
• Proficiency in Microsoft Office and SharePoint
• Knowledge of event industry

Preferred

• College/University degree

Candidate Attributes

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple projects under tight deadlines
• High standards of confidentiality and ethics
• Flexibility to travel domestically and internationally

Your work location: Mumbai (WFO)

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. Wegive individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.

• comprehensive healthcare
• continued education support
• diverse work locations
• travel and hotel discounts
• volunteer and sustainability opportunities
• successful employee recognition program

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

This position is not open to third-party recruiting agencies.

Requirements: