Process Manager ERM (Energy Resource & Marine)

BCD Travel; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Flexible working hours

Work-from-home options

Career growth opportunities

Generous vacation days

Wellbeing tools

Job summary

BCD Travel seeks a Process Manager ERM (Energy Resource & Marine) to drive business requirements, improvements, and implementation for ERM operations. The role covers country or regional scope with weekly Mumbai office visits and a hybrid work model.

The successful candidate will coordinate with operations, travel technology, and other teams to define requirements, map best practices, and ensure changes are tested and aligned with client needs. Strong English communication is essential.

Qualifications

• Proven experience in ERM, marine, offshore, or crew travel environments.
• Project management and/or implementation experience.
• Ability to apply technology as an enabler to process improvement.
• Proficiency in GDS Amadeus.
• Excellent English communication skills.

Responsibilities

• Analyze business issues and document requirements to identify the best solutions.
• Monitor initiative status, coordinate local resources, and escalate as needed.
• Serve as liaison between account, region, and project team.
• Ensure documentation is delivered and reviewed by stakeholders.
• Confirm technical feasibility and compliance documentation is provided.

Skills

ERM

Marine travel

Project management

Technology-enabled process improvement

MS Office

English communication

Tools

GDS Amadeus

Job description

Process Manager ERM (Energy Resource & Marine)

Location: IN, Mumbai, Virtual, India, APAC

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Process Manager ERM (Energy Resource & Marine) - Hybrid

Full time, Mumbai, India. For this role, you will need to visit our Mumbai office once per week.

This role is responsible for the business requirements, adjustment, and improvement of solutions for BCD Energy Resource & Marine Operations. Projects and tasks can be linked to industry changes, client requirements, technology changes, new service models, cost reduction initiatives, operational audits, and more. The geographical scope can be on the country or regional level.

This includes business requirements assessment, identification of best practices, definition and documentation of requirements, change management, implementation, and testing. The Process Manager will work closely with operations, implementations, travel technology, and counterparts across the BCD Organization. The Process Manager is either the driver of total assignments or a contributor to BCD activities as a process expert.

As a Process Manager ERM, you will

• Analyze business issues, document business requirements, work to find the best solution and best practice


• Monitor and track the status of each initiative, engage appropriate local resources, and escalat as needed to ensure initiative success


• Serve as liaison point between the account, the region, and the project team


• Ensureappropriate requireddocumentation is delivered and reviewed by relevant stakeholder teams


• Confirmappropriate technical feasibility and compliance documentation is delivered by stakeholder teams


• Support the Operations team where appropriate

About you

• Proven experience in ERM, marine, offshore, or crew travel environments


• Project management and/or implementation experience


• Ability to apply technology as an enabler to process improvement


• Proficiency in GDSAmadeus


• Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology


• Demonstrated skills in MS Office tools, Word, PowerPoint, Excel - Access, MS


• Excellent oral and written commercial English communication skills

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• Flexible working hours and work-from-home or remote opportunities


• Opportunities to grow your skillset and career


• Generous vacation days so you can rest and recharge


• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools


• Travel industry professional perks and discounts


• An inclusive work environment where diversity is celebrated

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].