Operations Manager

GVK Emergency Management and Research Institute (GVK EMRI); Gorakhpur District, Lucknow, Agra District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

GVK Emergency Management and Research Institute (GVK EMRI) in Uttar Pradesh invites an experienced Ops Head to lead large-scale operations across the state, overseeing 3000+ staff and ensuring delivery against SLAs. The role requires strong leadership, strategic thinking, and a proven track record in operations management.

You will coordinate with government and stakeholders, drive process improvements, monitor KPIs, and steer budgeting and expansion initiatives.

Qualifications

• MBA preferred for leadership roles.
• 12–15 years of experience in operations management or equivalent roles.
• Experience in emergency management or large-scale service delivery is a plus.

Responsibilities

• Manage end-to-end operations and emergency service delivery
• Lead and mentor large teams across multiple locations
• Drive process improvement, automation, and operational excellence
• Ensure effective stakeholder and government coordination
• Monitor performance, KPIs, and service quality
• Handle budgeting, cost control, and financial planning
• Support business expansion and new project implementation

Skills

Leadership & team management

Operations & process excellence

Stakeholder management

Strategic thinking & execution

Education

MBA

Job description

Job Title: Ops HEAD

Location: Uttar Pradesh Experience: 12-15 Years Qualification: MBA (Preferred)

Role Summary:

We are looking for an experienced Regional Manager to lead large-scale operations across the state, managing 3000+ workforce and ensuring efficient service delivery as per defined SLAs.

Key Responsibilities:

• Manage end-to-end operations and emergency service delivery
• Lead and mentor large teams across multiple locations
• Drive process improvement, automation, and operational excellence
• Ensure effective stakeholder and government coordination
• Monitor performance, KPIs, and service quality
• Handle budgeting, cost control, and financial planning
• Support business expansion and new project implementation

Key Skills:

• Strong leadership & team management
• Operations & process excellence
• Stakeholder management (Govt./PPP exposure preferred)
• Strategic thinking & execution