Chief Operating Officer (COO)

Milestone Career Planner; Ernakulam; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Milestone Career Planner is seeking a Chief Operating Officer (COO) to oversee operations across multiple departments, showrooms, manufacturing facilities, and project divisions. You will drive efficiency, growth, and profitability while aligning activities with strategic objectives.

The candidate will coordinate with the MD and department heads, implement policies, monitor KPIs, and ensure on-time, on-budget project delivery.

Qualifications

• Bachelor's degree in Business Administration, Operations, Management, Engineering, or a related field.
• MBA is preferred.
• 8–10 years of experience in senior operations or business leadership.

Responsibilities

• Oversee daily operations across departments, showrooms, and manufacturing facilities.
• Implement business strategies and operational plans aligned with management objectives.
• Establish operational policies, procedures, and performance standards.
• Monitor performance and ensure achievement of organizational goals.
• Supervise manufacturing operations including carpentry, wood processing, CNC, and finishing.
• Ensure production schedules, quality, and delivery timelines; optimize manpower, machinery, and costs.
• Coordinate with production managers to resolve operational issues.
• Monitor sales performance; drive revenue growth through strategies and development initiatives.
• Review targets, conversions, customer acquisition, and order closures; coordinate between sales, design, production and project teams.
• Oversee project planning, execution, and delivery; monitor timelines, budgets, resources, and commitments.
• Coordinate with project managers, site supervisors, and design teams; resolve delays.
• Oversee procurement, purchasing, inventory, and warehouse operations; ensure timely availability of raw materials.
• Control procurement costs and vendor management; monitor stock and minimize wastage.
• Coordinate with HR for manpower planning and recruitment; establish accountability and performance standards.
• Monitor budgets, expenses, and departmental costs; identify opportunities for cost reduction and profitability.
• Report to the Managing Director; conduct performance reviews; prepare MIS reports and dashboards; ensure timely implementation of decisions.
• KPIs include targets achievement, production efficiency, on-time delivery, sales, cost reduction, customer satisfaction, and profitability.

Skills

Leadership

Strategic planning

Decision-making

Problem-solving

People management

Education

Bachelor's degree in Business Administration/Operations

MBA (preferred)

Job description

Industry: Furniture Manufacturing, Interior Design & Project Execution

We are looking for an

experience

d and result-oriented Chief Operating Officer (COO) to oversee business operations across multiple departments, showrooms, manufacturing facilities, and project divisions. The ideal candidate will be responsible for improving operational efficiency, driving business growth, managing resources, and ensuring the successful execution of organizational objectives.

The COO will work closely with the Managing Director and departmental heads to strengthen business performance, productivity, and profitability.

Key Responsibilities

Strategic & Operational

• Management

Oversee daily business operations across departments, showrooms, and manufacturing facilities.

Implement business strategies and operational plans aligned with management objectives.

Establish operational policies, procedures, and performance standards.

Monitor business performance and ensure achievement of organizational goals.

Production & Manufacturing

• Management

Supervise manufacturing operations, including carpentry, wood processing, CNC, and finishing.

Ensure production schedules, quality standards, and delivery timelines are met.

Optimize manpower utilization, machinery efficiency, and production costs.

Coordinate with production managers and factory supervisors to resolve operational issues.

Sales & Business Development

Monitor sales performance across business divisions and showrooms.

Drive revenue growth through effective sales strategies and business development initiatives.

Review sales targets, conversion rates, customer acquisition, and order closures.

Ensure coordination between sales, design, production, and project execution teams.

Project & Execution

• Management

Oversee project planning, execution, and delivery.

Monitor project timelines, budgets, resources, and customer commitments.

Coordinate with project managers, site supervisors, and design teams.

Resolve operational challenges and project delays.

Procurement & Supply Chain

• Management

Oversee procurement, purchasing, inventory, and warehouse operations.

Ensure timely availability of raw materials and production

requirements

.

Control procurement costs and improve vendor management.

Monitor stock levels and minimize material wastage.

Human Resource & Team

• Management

Coordinate with HR for manpower planning and recruitment.

Establish accountability and performance standards across departments.

Review departmental performance and employee productivity.

Strengthen leadership capabilities and organizational discipline.

• Management

Monitor operational budgets, expenses, and departmental costs.

Identify opportunities for cost reduction and improved profitability.

Coordinate with the Finance Department on budgeting and financial planning.

Ensure efficient utilization of company resources.

Reporting &

• Management Coordination

Report operational performance and business developments to the Managing Director.

Conduct regular performance review meetings with departmental heads.

Prepare and review MIS reports and operational dashboards.

Ensure timely implementation of management decisions.

Key Performance Indicators (KPIs)

Achievement of business and operational targets.

Improvement in production efficiency and productivity.

Timely completion and delivery of projects.

Achievement of sales and revenue targets.

Reduction in operational costs and material wastage.

Improvement in customer satisfaction and service quality.

Effective manpower utilization and departmental performance.

Inventory and procurement efficiency.

Overall business profitability and growth.

Required

Qualifications

&

Experience

Bachelor's degree in Business Administration, Operations

• Management, Engineering, or a related field.

MBA is preferred.

8–10 years of

experience

in senior operations or business leadership

role

s.

Experience

in furniture manufacturing, interior design, manufacturing, or project-based industries is preferred.

Strong knowledge of production, supply chain, sales, project management, and business operations.

Excellent leadership, strategic planning, decision-making, and problem-solving skills.

Ability to manage multiple departments and drive business performance.