Operations Leader-F&A

Genpact Ltd.; Gurugram District; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Genpact Ltd. seeks a highly seasoned F&A SME to lead end-to-end delivery for major banking accounts and drive transformational change across processes, tools, and delivery locations.

You will partner with cross-functional teams to explore new business opportunities, standardize operations, and champion best practices across RTR, FP&A, OTC, AP, taxes and payroll. This senior role requires an executive presence and a proven ability to scale teams globally.

Qualifications

• 15–20 years post-qualification experience.
• Banking clients experience mandatory.
• Thorough knowledge of accounting principles, systems and procedures.
• Proven experience setting up and managing large spans of control (1500–2000+) in global delivery.
• Executive presence with a solution-oriented mindset; banking background preferred.
• SME knowledge across RTR, FP&A, OTC, AP, Taxes and Payroll (or at least two).
• ERP transition experience (e.g., SAP, PeopleSoft).
• Experience with F&A tools (Blackline, ServiceNow, Billing systems, AP workflows).
• Experience with Agentic AI in F&A; adept at deriving insights from data.
• BI tools experience (PowerBI, Tableau, Qlik).
• Transformation experience in operational settings.

Responsibilities

• Lead end-to-end service delivery for designated client accounts.
• Provide SME leadership in pursuing new F&A deals across Banking vertical.
• Modernize and standardize F&A operations for predictable, compliant service delivery.
• Drive standardization across processes, portfolios, and delivery locations.
• Build scalable operating models to support growth and complexity.
• Drive digitization, agentic solutions, and analytics within processes.
• Enable continuous improvement and productivity culture.
• Grow and deepen CXO-level client relationships with delivery teams.
• Translate client priorities into execution and transformation roadmaps.
• Establish strategic relationships with key stakeholders across Genpact and clients.
• Operate effectively within a global matrix organization.
• Provide thought leadership across F&A operations and delivery transformation.
• Lead cross-functional, disciplined initiatives.

Skills

Executive leadership

Banking domain experience

Accounting principles

Process standardization

Data analytics

Cross-functional collaboration

Stakeholder management

Transformation mindset

Business impact focus

Strategic thinking

Tools

Blackline

ServiceNow

Billing systems

AP workflows

SAP

PeopleSoft

Job description

We are seeking a highly seasoned F&A SME with extensive experience managing large and complex Finance & Accounting (F&A) programs for Banks.

This is a senior leadership role responsible for driving service delivery excellence, building scalable, and future‑ready delivery capabilities aligned to Genpact’s digital‑first and transformation‑led operating model.

The successful candidate will collaborate closely with cross-functional teams to support new business opportunities, enhance service offerings, and champion best practices across all F&A operations.

Responsibilities:

Own the Outcome

• Lead the end-to-end service delivery of for designated client accounts.
• Provide SME leadership in the pursuit of new F&A deals across the Banking vertical
• Provide end‑to‑end leadership for modernizing and standardizing F&A operations, enabling predictable, compliant, and “surprise‑free” service delivery.
• Lead standardization and simplification initiatives across processes, portfolios, and delivery locations.
• Build scalable operating models and delivery capabilities that support growth and increasing business complexity.

Think Transformation

• Drive transformation initiatives across processes through digitization, agentic solutions, and analytics.
• Enable continuous improvement and productivity improvement as part of the operating culture.

Strategic Client Partnership

• Grow and deepen CXO‑level client relationships in partnership with Lead Client Partners and Delivery teams.
• Act as a trusted advisor, translating client priorities into execution and transformation roadmaps that deliver measurable business outcomes.

Stakeholder Management

• Establish and sustain strong, strategic relationships with key client and Genpact stakeholders.
• Operate effectively within a global matrix organization, influencing across functions and geographies.

Thought Leadership

• Provide thought leadership across F&A Operations and delivery transformation.
• Lead and execute complex, cross‑functional initiatives with consistency and discipline.

Qualifications/Skills we seek in you!

• Over 15 - 20 years of post-qualification experience
• Experience in managing Banking clients is mandatory
• Demonstrate thorough knowledge of accounting principles, systems and procedures
• Proven experience in setting up, managing large spans of control (1500–2000+ team members) in a global delivery
• This leadership position demands strong executive presence, a solution-oriented mindset, and the gravitas to effectively guide finance functions across all assigned accounts, with a preference for candidates from a Banking background
• SME knowledge across RTR, FP&A, OTC, AP, Taxes and Payroll (or at least two areas)
• Experience in transitioning to a new ERP (could be SAP, PeopleSoft etc.)
• Experience of handling F&A Tools (e.g. Blackline, ServiceNow, Billing systems, AP workflows etc.)
• Experience with using Agentic AI solutions across F&A
• Expert capability in generating meaningful insights from large and disparate data sources
• Experience using Business Intelligence tools such as (PowerBI, Tableau, Qlik)
• Transformation experience – demonstrated ability to design and execute operational transformation