Service Delivery Manager - F&A - R2R 4D

1401 Genpact India Pvt. Ltd.; Dadri; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Genpact is seeking a Service Delivery Manager for F&A - R2R to drive large-scale close processes and transformations. You will lead end-to-end R2R operations, ensuring accuracy, on-time month-end, quarter-end, and year-end closes while partnering with global transformation teams.

You will mentor high-performing teams, maintain strong client relationships, and ensure compliance through audits and robust controls. This role offers a fast-paced, innovation-driven environment at Genpact.

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance Certifications
• Certified Financial Analyst (CFA) - SkillabSkillab
• Financial Risk Manager (FRM) - LinkedIn LearningLinkedIn Learning

Responsibilities

• Lead and manage large-scale R2R operations, ensuring timely and accurate month-end, quarter-end, and year-end close processes.
• Oversee core R2R processes including General Accounting, Fixed Assets, Intercompany, Reporting, and Balance Sheet Reconciliations with a focus on accuracy and compliance.
• Drive operational excellence by ensuring all SLAs, KPIs, and quality metrics are consistently achieved.
• Partner with transformation and digital teams to implement process improvements, automation, and robotic solutions to enhance efficiency.
• Ensure effective governance and successful execution of external and internal audits, maintaining strong compliance controls.
• Foster strong client relationships by delivering consistent service excellence and ensuring high levels of satisfaction.
• Build, develop, and mentor high-performing teams while driving a culture of accountability, collaboration, and continuous improvement.

Skills

Banking Capital Markets

Oracle ERP Applications

Performance Testing

Process Standardization

SAP ERP

English Proficiency

Education

Bachelors in Accounting/Commerce/Economics/Finance

Masters in Finance Certifications

CFA

FRM

Job description

Service Delivery Manager - F&A - R2R Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Lead and manage large-scale R2R operations, ensuring timely and accurate month-end, quarter-end, and year-end close processes.
• Oversee core R2R processes including General Accounting, Fixed Assets, Intercompany, Reporting, and Balance Sheet Reconciliations with a focus on accuracy and compliance.
• Drive operational excellence by ensuring all SLAs, KPIs, and quality metrics are consistently achieved.
• Partner with transformation and digital teams to implement process improvements, automation, and robotic solutions to enhance efficiency.
• Ensure effective governance and successful execution of external and internal audits, maintaining strong compliance controls.
• Foster strong client relationships by delivering consistent service excellence and ensuring high levels of satisfaction.
• Build, develop, and mentor high-performing teams while driving a culture of accountability, collaboration, and continuous improvement.

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance Certifications
• Certified Financial Analyst (CFA) - SkillabSkillab
• Financial Risk Manager (FRM) - LinkedIn LearningLinkedIn Learning

Required Skills

• Banking Capital Markets
• Oracle ERP Applications
• Performance Testing
• Process Standardization
• SAP Enterprise Resource Planning (ERP) Language English (Required)
• English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - F&A - R2R Remote Type - Office Work Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.