Operations Lead , GSF Central Channel Team

Amazon; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon in Bengaluru seeks an Operations Lead to drive partner operations across the DSP network for GSF Last Mile and Quick Commerce. You will streamline channel processes, lead DSP/Aggregator communications, ensure DA coverage, and align with cross-functional teams to meet compliance targets.

You should have 1+ years in logistics or related fields, a Bachelor's degree, fluent English, and strong Excel skills.

Qualifications

• 1+ years in customer-facing environment, warehousing, logistics or manufacturing.
• Bachelor's degree.
• Fluent in English (speaking, writing, reading).
• Experience with Excel.

Responsibilities

• Streamline and optimize channel management processes.
• Lead communications with DSPs and Aggregators per compliance guidelines.
• Track and drive completion of VAS services and DA coverage.
• Publish reports on regulatory compliance across the partner network.
• Coordinate with Operations, Legal, Finance and TRC to resolve blockers.

Skills

Customer-facing experience

English fluency

Excel

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Description

The GSF Central Channel Team is responsible for building DSP capacity for GSF Last Mile (LM) and Quick Commerce (QC) business and Last Mile payments. The team collaborates closely with PMs, Operations, Supply Chain, and Business teams to develop and execute channel strategy. Core ownership areas include new partner selection and onboarding for the GSF and QC business line, monthly partner payouts, annual price revisions, and compliance management for DSPs associated with Amazon's GSF and QC business.

Key job responsibilities

Operation Lead – Role Overview

The Operation Lead plays a pivotal role in driving efficiency and ensuring seamless partner operations across the network. Key responsibilities include:

1. Process Simplification – Streamline and optimize existing channel management processes to improve operational efficiency and reduce complexity.
2. DSP/Aggregator Communications – Lead structured and compliant communications with Delivery Service Partners (DSPs) and Aggregators, ensuring alignment with legal and compliance guidelines.
3. Track and drive closure of VAS services - pending insurance enrollments and wage registers for Delivery Associates, coordinating with DSPs to ensure 100% DA coverage within defined timelines.
4. Publish periodic reports on regulatory compliance status across the GSF partner network, highlighting gaps, risks, and progress against targets.
5. Work cross-functionally with Operations, Legal, Finance, and the TRC team to align on compliance standards and resolve partner-level blockers

About the team

IN GSF Last Mile team supports three business lines: Amazon Fresh (including Ultra-Fast Fresh [UFF] and 3P Hybrid stores network, Sub Same Day, and Amazon Now (quick commerce). Amazon Fresh offers full basket service (daily essentials including Produce and Perishables) through UFF sites and 3P Hybrid retail partnerships. Sub Same Day specializes in local fulfillment via Same day delivery with 2 & 4-hour delivery windows. Amazon Now supports 10-25 minutes delivery of everyday essentials including groceries, electronics, OTC, and household consumables.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Excel

Preferred Qualifications

• Experience with Microsoft Office products and applications

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