Operations Lead

RSK IEC

Gurugram District

On-site

INR 1,500,000 - 2,100,000

Full time

2 days ago

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Job summary

RSK is seeking an experienced Operations Lead to drive the India delivery centre. You will provide strategic leadership to a multidisciplinary team, align with UK leadership, and focus on employee engagement, quality and productivity while growing capability and capacity for UK water projects.

You will lead recruitment, resource planning and performance management, ensuring delivery against utilisation targets and governance while building a scalable operating model for future growth.

Qualifications

Degree in Engineering, Project Management, Business Management or related discipline.
Demonstrable understanding of engineering consultancy and design delivery environments.

Responsibilities

Provide visible and inspirational leadership to the India delivery centre.
Lead the development and execution of the India growth strategy and establish the operation as a centre of excellence.
Support recruitment and workforce planning to grow the office from ~40 to ~80 employees.
Collaborate with UK leadership teams to ensure delivery excellence and governance.
Drive continuous improvement, risk management and operational performance across disciplines.

Skills

Leadership

Stakeholder engagement

Resource planning

Recruitment and talent management

Continuous improvement

Operational excellence

Engineering consultancy operations

Education

Degree in Engineering, Project Management, Business Management or related discipline

Job description

Work mode: Work from Office.

This is a full-time role working 40 hours a week.

Reports To

Director of Water Services, UK Leadership Team

Direct Reports

Team Leads across Civil Engineering, Mechanical Engineering, Electrical Engineering, BIM/CAD, Network Modelling and future disciplines including Project Management, Geotechnical, Hydraulics & Modelling, Digital Delivery and other technical functions.

Primary Purpose

Reporting to the Director of Water Services,UK, the Operations Lead – India will be responsible for the strategic leadership, operational management and continued growth of India delivery centre.

The role will provide leadership to a multidisciplinary team of engineering, design, modelling and business support professionals delivering services to the UK water industry. The postholder will support the growth of the office whilst maintaining a strong focus on employee engagement, operational excellence, quality, productivity and technical capability development.

As a member of the Water Services Leadership Team, the Operations Lead – India will contribute to the ongoing development of global delivery capability.

Leadership & Strategic Development

Provide visible and inspirational leadership.
Lead the development and execution of the India growth strategy.
Support development of the India operation as a centre of excellence.
Contribute as a member of the Water Services Leadership Team.
Drive continuous improvement, innovation and operational excellence.
Lead the business in a safe, healthy and responsible manner.
Promote a positive culture of health, safety and wellbeing.
Ensure managers and Team Leads fulfil their responsibilities.

Client Focus & Delivery Excellence

Support delivery of engineering and design services for UK water and wastewater programmes.
Promote technical excellence across Civil, Mechanical, Electrical, BIM/CAD and Modelling disciplines.
Ensure adherence to Binnies quality management systems and technical standards.
Lead, manage and develop Team Leads and technical teams.
Lead employee engagement and wellbeing initiatives.
Support learning, development and professional accreditation.
Develop future leaders through succession planning and mentoring.

Workforce Growth & Recruitment

Lead recruitment to expand the office.
Develop workforce plans aligned to business requirements.
Build talent pipelines through universities, professional institutions and recruitment partners.

Resource Planning & Operational Management

Work closely with UK Resource Managers, Business Unit Leaders and Discipline Leads.
Monitor utilisation, productivity, capability and operational performance.
Support monthly reviews, quarterly forecasting and annual workforce planning.
Optimise resource deployment across projects and programmes.

Commercial & Performance Management

Support achievement of utilisation and productivity targets.
Monitor operational metrics and provide performance reporting.
Support budget planning and cost management associated with office growth.

Governance & Compliance

Work closely with the India HR team to support compliance with Indian employment legislation.
Support governance, risk management and audit activities.
Ensure compliance with Binnies policies and procedures.

Communication & Stakeholder Management

Act as the primary interface between India operations and UK leadership teams.
Develop strong relationships with UK Directors, Framework Managers, Resource Managers and Practice Leads.
Communicate business performance, risks and opportunities effectively.

Key Accountabilities

Successful growth from approximately 40 to 80 employees.
Achievement of recruitment, retention and engagement targets.
Delivery of utilisation, productivity and operational objectives.
Consistent delivery of high-quality engineering outputs.
Establishment of a scalable organisational structure for future growth.
Significant senior leadership experience within an engineering consultancy, engineering design organisation or technical services business.
Experience supporting UK clients preferred; other international markets considered.
Experience leading multidisciplinary engineering teams.
Water sector experience preferred; other infrastructure sectors considered.
Proven experience in workforce planning, organisational growth and operational performance.

Essential Qualifications

Degree in Engineering, Project Management, Business Management or related discipline.
Demonstrable understanding of engineering consultancy and design delivery environments.

Desirable Qualifications

Chartered Engineer or equivalent recognised professional accreditation.
Experience working with UK-based engineering organisations.

Knowledge & Skills

Engineering consultancy operations.
Water and wastewater infrastructure delivery.
Resource and workforce planning.
Recruitment and talent management.
Stakeholder engagement and communication.
Continuous improvement and operational excellence.

Personal Attributes

Visible, credible and inspirational leader.
People-focused with strong emotional intelligence.
Collaborative and relationship-driven.
Adaptable, resilient and results-oriented.

Success Measures – First 12 Months

Growth of the India delivery centre from approximately 40 to 80 employees.
Recruitment targets achieved within agreed timescales.
Improved utilisation and resource planning performance.
Positive employee engagement indicators.Successful support to UK AMP8 and framework delivery programmes.
Establishment of a scalable operating model for future growth.

Working for RSK is an opportunity to evolve as a professional, to innovate and to make a difference. Our success is founded on the talent of our employees, so we recognise the importance of personal growth, encouragement and earned rewards. As a company, we want you to share in our achievements and we want to be a conduit for your success.

WHY JOIN RSK?