Operations Lead

Ink IT Solutions; Bengaluru; On-site; INR 893,000 - 1,339,000; Full time

Job summary

Ink IT Solutions is establishing a software development centre in Bengaluru and seeks a proactive Operations Lead to coordinate day-to-day office operations. This hands-on role covers office administration, facilities, employee coordination, recruitment support, basic HR and payroll administration, and operational reporting.

The role collaborates with a local IT services partner and engineering leadership in Australia.

Qualifications

• Background in administration, operations, customer service, IT support or coordination is a plus.
• Experience supporting multiple stakeholders or distributed teams is advantageous.
• Familiarity with IT services, HR, recruitment or payroll administration would be an added advantage.

Responsibilities

• Office Setup & Facilities Management: support office setup, manage vendors and maintenance, keep equipment records.
• Attendance & Leave Coordination: monitor attendance, maintain leave calendars, coordinate approvals.
• HR & Employee Coordination: onboarding/offboarding documentation, answer queries, maintain confidential records.
• Recruitment & Interview Coordination: post jobs, screen resumes, schedule interviews, track next steps.
• Payroll & Expense Administration: collect attendance inputs, coordinate reimbursements and expenses, handle payroll queries.
• Operational Coordination & Reporting: liaise between Bengaluru office and Australian leadership, organize meetings, track actions, maintain simple reports, identify process improvements.

Skills

Office administration

HR coordination

Recruitment support

Payroll administration

Stakeholder coordination

MS Office proficiency

Tools

Microsoft Office Suite

Collaboration tools

Job description

We are establishing a software development centre in Bengaluru and seek a proactive, dependable and well-organised Operations Lead to coordinate day-to-day office operations. This hands-on role spans office administration, facilities, employee coordination, recruitment support, basic HR and payroll administration, and operational reporting. The role works closely with the local IT services company and engineering leadership in Australia.

Key Responsibilities Office Setup & Facilities Management

• Support the setup of a managed or coworking office, including workspace readiness, seating, connectivity, access cards and equipment.
• Coordinate with facility providers, vendors and maintenance teams to keep the office running smoothly.
• Manage office supplies, equipment records and routine administrative requirements.

Employee Attendance & Leave Coordination

• Oversee daily attendance and working arrangements, ensuring employee availability records are maintained and up to date.
• Maintain leave records and holiday calendars, and keep relevant stakeholders informed of planned and unplanned absences.
• Facilitate annual and sick leave requests, coordinate approvals with relevant managers, and follow up on any attendance or leave-related matters as required.

HR & Employee Coordination

• Support onboarding, offboarding, joining documentation and employee record administration.
• Serve as a contact for routine employee administrative queries and workplace updates.
• Collect feedback from managers and coordinate with the local HR team as appropriate, maintaining confidentiality.

Recruitment & Interview Coordination

• Assist with job postings, initial resume screening against agreed criteria and candidate trackers.
• Schedule interviews across candidates, hiring managers and interview panels; follow up on next steps.
• Support recruitment documentation and joining arrangements.

Payroll & Expense Administration

• Collect and check attendance and leave inputs for the authorised payroll team.
• Coordinate reimbursements, office invoices, expense records and recurring cost reporting.
• Follow up on payroll or expense queries with the responsible teams.

Operational Coordination & Reporting

• Act as a coordination point between the Bengaluru office, local management and Australian engineering leadership.
• Arrange meetings, interviews and operational activities; track actions and follow up to closure.
• Maintain simple reports and trackers covering attendance, leave, recruitment, expenses and operational issues.
• Identify practical improvements to processes, service quality and office efficiency.
• Strong organisation, time management, attention to detail and accurate record keeping.
• Clear written and verbal English communication and confident stakeholder coordination.
• Proactive ownership, independent problem-solving and ability to manage competing priorities.
• Professional handling of sensitive employee and business information.
• Proficiency with Microsoft Office Suite and collaboration tools; willingness to learn HR, payroll and recruitment systems.

Preferred Qualifications & Experience

• Background in administration, operations, customer service, IT support or coordination is a plus.
• Experience supporting multiple stakeholders or distributed teams is advantageous.
• Familiarity with IT services, HR, recruitment or payroll administration would be an added advantage.

Personal Attributes

Dependable, approachable, adaptable and self-motivated; comfortable taking initiative and working hands-on in a small, growing team.

Success Measures

• Office setup and ongoing operations run smoothly.
• Attendance, leave and recruitment records are accurate and current.
• Payroll inputs and administrative records reach responsible teams on time.
• Issues are followed through, and management receives reliable operational updates.
• Processes remain practical and efficient as the centre grows.

We are a global IT consulting company that specialises in cutting-edge cloud and enterprise applications with a primary focus on SAP solutions. Established in 2014, we offer end-to-end Customer and People experiences through our SAP solutions, seamlessly integrating with other platforms.

With headquarters in Australia and offices in India, the Middle East, the US, and Singapore, we are committed to helping our clients achieve their business goals. Our expert team utilises the latest technologies and best practices to deliver high-quality solutions while fostering long-term partnerships with a customer-centric approach.

Join us on this exciting journey towards innovation and success in product development, custom solutions, and digital transformation initiatives.